Remote Customer Service Representative Monday Thru Friday 8:30 A.m. To 5:00 P.m.

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average110customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Consistently check appropriate DDF screen for report results to call back to customer
• Display active listening and superior customer service skills for both external & internal customers.
• Display the ability to enter orders manually via our fax process
• Document activity to the DDF system
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Display the ability to operate the phone system effectively
• Answer incoming customer service orders as soon as possible
• Adhere to work schedule
• Provide prompt, accurate and courteous responses to customers

Other duties as assigned

Qualifications Required:

• Solid problem solving and decision making abilities
• Medical terminology / experience preferred but not required
• Professional
• Good organizational skills
• A minimum of a High school Diploma or equivalent required
• Flexible and adaptable to change
• Strong customer service skills
• Execute and prioritize multiple tasks
• Computer knowledge
• Ability to type 35 – 40 words per minute
• Solid communication skills (including verbal, written and listening skills)
• Ability to work independently and as a team
• Must have high speed internet for Remote work
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

Qualifications

Skills

Preferred

Computer Skills:Intermediate

Customer Service:Some Knowledge

Education

Preferred

High School or better.