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Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-30 |
Posted at | 1 year ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
- Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
- Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
- Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
- Must be available for a 6 to 8 week training class
- All equipment is provided and shipped directly to your place of residence
- Transferable skills within Prime or within the healthcare field
- Opportunities to grow your career within Prime
- Highly structured work environment
- Medical, dental, and vision insurance, paid time off, 401k match, and more
- 40-hour work week (potential overtime)
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties as assigned
- 1 year of customer service experience
- High School Diploma or GED is required
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- Detail oriented
- Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Fluency in Spanish
- Work from home (remote) experience
- Call center experience in the Healthcare industry
- Call center experience
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Ability to work with a set, pre-determined break and lunch schedule
- Reports to Supervisor in the Contact Center
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