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Seasonal Customer Service Agent - Starting At $17.00/Hour - Remote
Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Administrative and Support Services |
Expires | 2023-08-28 |
Posted at | 9 months ago |
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
- Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
- Must be available for a 6 to 8 week training class
- Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
- Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
- Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
- Opportunities to grow your career within Prime, including being hired on full time
- Transferable skills within Prime or within the healthcare field
- All equipment is provided and shipped directly to your place of residence
- Highly structured work environment
- 40-hour work week (potential overtime)
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Other duties as assigned
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- 1 year of customer service experience
- High School Diploma or GED is required
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
- Detail oriented
- Fluency in Spanish
- Call center experience
- Work from home (remote) experience
- Call center experience in the Healthcare industry
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Ability to work with a set, pre-determined break and lunch schedule
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Reports to Supervisor in the Contact Center
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