Customer Experience Associate Jobs

Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?

Our team in ServerHub Customer Experience Center would love to meet you!

As a Customer Experience Specialist for a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.

Key job responsibilities:

You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcases US Med-Equip as an employer and vendor of choice. You'll work directly with nurses and other clinicians to help dispatch medical equipment to hospitals so they can help their patients heal.

A day in the life

• De-escalate situations involving frustrated customers, listening and offering patient assistance and support
• Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
• Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
• Dispatch and communicate the partner’s needs to our branches accurately and in a timely manner
• Collaborate with other call center professionals to improve customer service and experience
• Guide callers through troubleshooting, navigating the company portal or reaching out to local branches who can help pickup or deliver equipment
• Additional duties as assigned by the Call Center Manager
• Respond to customer questions clearly and kindly check for customer understanding and acceptance of information provided
• Enter data for the quick dispatch and documentation of the partner’s needs using our company portal.
• Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels

About US:

As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to. Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be the best service provider in the industry. It is our mission to provide our customers with the best possible experience when utilizing our network to further their business activities, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.

Qualifications:

• Ability to maintain a calm and polite manner in stressful situations
• Excellent attention to details and fast typing skills
• Understand and exceed Key Performance Indicators set by the Call Center Manager
• Familiarity with customer-relationship management (CRM) software programs preferred
• Ability to quickly learn and apply new technologies and processes
• Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
• Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
• Ability to listen patiently and explain concepts in a clear, simple manner to customers
• Flexible and adaptable with a positive disposition to changes in a fast-paced environment
• Dependable and punctual record of attendance with intrinsic customer-focused motivation
• An ability to learn quickly, multi-task, and utilize effective communication skills

Education and Experience

• High school diploma
• 1+ year of previous customer service experience

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• 401(k)
• Vision insurance
• Referral program
• Paid time off
• On-the-job training

Experience level:

• 1 year

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• Call center
• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Multitasking/Fast Paced environment: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote

• Health insurance

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