Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Experience Manager
- Manager Customer Experience
- Customer Experience
- Customer Experience Account Manager
- Associate Customer Experience Manager
- Customer Experience Strategy Manager
- Digital Customer Experience Manager
- Customer Experience Project Manager
- National Customer Development Manager
- National Customer Business Manager
Some similar recruitments
Customer Experience Manager Jobs
Recruited by The Home Depot 8 months ago
Address Rowlett, TX, United States
Customer Project Specialist Jobs
Recruited by Schneider Electric 8 months ago
Address , Lubbock
Senior Manager, Customer & Retail Experience
Recruited by Weezie 8 months ago
Address , Atlanta, 30318
Director, Customer Experience Jobs
Recruited by ROKA 8 months ago
Address Austin, TX, United States
Associate Manager, Customer Experience
Recruited by Teads 8 months ago
Address Dallas, TX, United States
Manager, Customer Experience Jobs
Recruited by Macy’s 8 months ago
Address , Braintree, 02184
$72,450 - $120,865 a year
Customer Account Manager-Albertson's Jobs
Recruited by Nestlé USA 8 months ago
Address , Seattle
$120,000 - $140,000 a year
Customer Experience Professional- Remote
Recruited by Lowe's 8 months ago
Address , , Tx
Customer Experience Program Manager
Recruited by TikTok 8 months ago
Address , Seattle, Wa
$101,333 - $188,522 a year
Senior Manager, Customer Experience
Recruited by DoorDash 9 months ago
Address Austin, TX, United States
Customer Experience Representative Jobs
Recruited by Vivid Seats 9 months ago
Address Coppell, TX, United States
Customer Experience Analyst Jobs
Recruited by Netspend 9 months ago
Address Austin, TX, United States
National Customer Experience Manager
Recruited by RPC Company 9 months ago
Address Dallas-Fort Worth Metroplex, United States
Director, Customer Experience - Travel Innovation
Recruited by American Airlines 9 months ago
Address Dallas, TX, United States
Experience Manager Jobs
Recruited by Perkins Coie LLP 9 months ago
Address Dallas, TX, United States
Travelling Project Manager - K-12 School Experience $100K-$150K
Recruited by CyberCoders 9 months ago
Address Austin, TX, United States
Global Workforce Manager, Customer Experience
Recruited by Crunchyroll 9 months ago
Address Dallas, TX, United States
Customer Experience Associate (Hourly)
Recruited by Alma 10 months ago
Address Austin, TX, United States
Account Manager- Metals Experience
Recruited by Wright Search Firm 10 months ago
Address Houston, TX, United States
Project Manager, Support Experience – Rapid Response
Recruited by Apple 10 months ago
Address Austin, TX, United States
Customer Experience Manager - National
Company | RPC Company |
Address | Dallas-Fort Worth Metroplex, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Oil and Gas,Consumer Services |
Expires | 2023-06-24 |
Posted at | 11 months ago |
Customer Experience Manager – National
Are you looking for a Customer Service Manager opportunity in the DFW area where you can make an immediate, positive impact on the customer experience? If so, our client is looking for someone like you! The Customer Experience Manager ensures high customer satisfaction through the quality and efficiency of the customer care representatives and creates strong processes. The primary role of the department is to ensure that customers can easily engage with the company to better understand and use the services/product.
Responsibilities:
- Work with Sales and Marketing teams to ensure the “voice” of the customer is being tracked, measured and managed and that, as a company, we are consistently delivering outstanding customer experience.
- Oversee and manage all aspects related to customer service and will direct employees in the field to deliver a great, local and seamless, customer experience.
- Oversees the development of a continuous stream of data to analyze, measure and evaluate customer behaviors and sentiments.
- Develop and implement a roadmap of customer experience goals!
- Work directly with the Sales and Marketing teams to ensure the “voice” of the customer is being tracked, measured and managed and that, as a company, we are consistently delivering outstanding customer experience.
- Directly manage 5 – 7 Supervisors (each supervising 7 Customer Care Reps), an IVR / Workflow lead and a trainer)
Qualifications:
- Strong verbal and written communications skills.
- Effectively motivates team members to deliver on department goals.
- Consistently delivers quality work with a strong customer-centric approach.
- Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
- Excellent listening and presentation skills.
- Understands and ensures compliance with company policies and procedures.
- Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
- Bachelor’s degree or comparable record of working in a Customer Operations role
- 6-10 years working in a Customer Service role, with 5 plus years of managerial experience
- Proficient with Microsoft Office Suite.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago