Associate Manager, Customer Experience

At Teads, we value the experiences that our clients have with our brand at every step. We believe that:

• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
• By being proactive and intuitive, we can leave our clients feeling energized.
• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.

About The Role

As a member of the Customer Experience team, the Associate Manager, Customer Experience is an entry level function and will be part of a team responsible for every phase of the customer journey. This includes, but is not limited to, reporting on key client metrics, executing screenshots and assisting with other support activities.

Outcomes

The Associate Manager, Customer Experience will be responsible for achieving the following outcomes within the first year:

• Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
• Within 9 months of hire: identify areas of inefficiency and establish projects and processes to improve that area.
• Within 6 months of hire: demonstrate full autonomy on basic tasks.
• Within 1 month of hire: successfully complete formal onboarding program.

Within 1 year of hire: demonstrate basic understanding of the full customer experience role with the potential to manage campaigns.

Responsibilities

The ultimate aim of the Associate Manager, Customer Experience is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Associate Manager, Customer Experience will spend their time in the following ways:

Activation and Delivery

• Manipulate reporting to address the specific needs of our customers.
• Implement third party ad server pixels into our creative enhancement studio for campaign tracking purposes.
• Manage basic projects based on current business needs.
• Execute screenshots and demos for customers.

Qualifications

• Team player.
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
• A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders.
• Bachelor’s Degree, Associate Degree or equivalent work experience preferred.
• Possesses exceptional written and verbal communication skills.
• Has some understanding of the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.

===== ABOUT TEADS ======

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world's best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies and publishers through a team of 1,200+ people in 50 offices across more than 30 countries.

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Please submit your resume in English