Nutrition Customer Experience Associate Jobs

Strong problem-solving skills and the ability to work independently and efficiently in a remote environment

Develop and execute customer experience initiatives to drive engagement and loyalty, and contribute to the growth of the business.

A minimum of 2 years of experience in customer experience and community, preferably in a startup environment at an e-commerce/DTC brand

Working knowledge of Gorgias, Shopify, Loop Returns, Okendo, Slack, Google (amongst some others)

Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues

This is a great opportunity to join a small start-up and get hands-on experience that will shape your future growth.

Outstanding time management and organizational skills with an ability to multi-task, prioritize work, manage multiple deadlines, and track deliverables.

You have exposure to or working knowledge of commercial and multifamily real estate finance.

Benefits package offered (health, dental, vision, life, 401(k) matching, employee equity incentive plan)

Exceptional analytical and quantitative skills

Effective presentation and communication skills, with demonstrated ability to work with and communicate at all levels.

Develop & introduce processes, procedures, playbooks, self-serve tools, and more.

Experience in sales, account management, or a customer-facing role

Excellent time management and organizational skills

Manage a pipeline of interested customers and tailor your approach and recommendations at scale

Help customers find a life insurance policy by connecting Ladder’s benefits with the customer’s wants and needs

Excellent medical, dental, and vision coverage | We offer competitive healthcare,dental and vision plans for you and your family.

Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.

1+ years of experience in customer support for a product or service that involves a software offering or platform

Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies

Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned

Has exceptional written and verbal communication skills with a solutions-oriented approach

Is able to turn a negative customer experience into a positive through effort and consideration

Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues

Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery

Associate Director Preferred Skills & Experience

Develop customer needs and use cases throughout a customer journey & translate customer needs into business requirements.

Understand and interpret customer experience measurements to improve CSAT and NPS scores

Develop roadmap for execution of solutions over a period of time, based on identified requirements

Outline creative briefs to build required content to aid in the customer experience

Demonstrate soft skills to enhance patient experience

Excellent written and verbal communication skills

Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.

Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude

Can you tell me about the eligibility requirements for this program?

Understand own network environment at home

2-3 years experience working at a fast-growing startup, ideally in the B2B SaaS space

Excellent communication skills — ideally you’ve written user-facing support and marketing content before

Experience with Intercom — you’ve used it for both inbound and outbound user comms and know how to use it well

A deep willingness to listen to your ideas: how can the customer experience, our product, or our team be better?

Develop and maintain client relations

Identify trends and user pain points and share them with the team

Have 1+ year of relevant experience in a customer-facing role; preferably eCommerce within the fashion industry

Full health benefits that are 100% employer sponsored

Handle all customer inquiries, including product advice, order issues, etc

Identify customer needs and help customers navigate necessary platforms

Learn our technology to properly respond to customers

Escalate issues to supervisor as necessary

Provide detailed insights on platform(s) metrics to identify opportunities to improve customer experience, reducing amount of friction on path to purchase.

Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchse

Partner with DTC & cross functional teams to support product launches, ensuring standard product knowledge is available for CX team

1+ yrs Customer Service or Logistics experience preferred.

Experience in Shopify, Gorgias, Narvar, Google Analytics is a plus.

Personal shopping/digital styling/concierge experience is a plus.

Communicate with Manager on Duty for direction and projects/tasks

Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:

Ability to meet the physical requirements of the job:

Ability to multi-task and manage multiple projects at once

Be ready and able to assist customers in the absences of a Client Advisor

Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit

1-3 years of experience as a customer service associate, operations associate, or in other client-facing roles

Ability to coordinate with various functional teams to drive improvement in the customer experience

Experience resolving e-commerce and logistics issues required, international shipping experience a plus

Comfortable with taking a hands-on approach to all areas of Customer Experience

File lost or damaged shipping claims with partner carriers

Escalate customer service requests as necessary to key internal stakeholders in onboarding, client success, tech, and logistics

Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly.

Experience in a customer-facing role.

Excellent professional and organizational skills.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Customer Relationship Management (CRM) software experience

Quicksilver Offers a Competitive Benefits Package Including

Accurately and expediently enter, manage and track orders, returns, shipping and quality complaints

Consistently utilize CRM system to effectively manage customer interactions - providing accurate and complete documentation

Utilizes excellent verbal and written communication skills while problem-solving customer inquiries

Able to develop an in-depth understanding of QS products in order to explain their features and benefits

This is a hybrid role with onsite and work from home flexibility

Answering any and all questions related to Huckberry’s products, marketing, and editorial content

Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better

Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions

Supporting Warehouse “Seconds Sales” by sorting and tagging inventory

You enjoy talking with people and building relationships

Be the voice of the customer, and work cross-functionally to improve the customer experience across all touchpoints.

You have 1+ years working in customer experience/support or service-oriented role

You have excellent written, verbal, and interpersonal communication skills — you can write emails and are comfortable getting on the phone

You are comfortable working with computer systems including Google Suite; experience with CRM tools like Zendesk a huge plus.

You are comfortable with change and learning new skills

You may have experience working at a startup, fast paced work environment

Ability to work in a fast paced environment with strong time management skills

Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information

Previous luxury retail, hospitality, or call center experience

Strong active listening, verbal and written interpersonal skills

Provide exceptional online customer service support in order to maximize online sales through email, chat and phone

Lead virtual sales appointments with live customers

Communicating with the customer experience team and fulfillment team daily.

A clear, strong communicator — You have strong writing skills and can escalate information to the right individuals quickly and clearly.

Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.

Prioritizing customer emails based on needs and then escalating accordingly.

Willing to work weekends and choose two other days during the week to take off.

Highlight adaptable — you’re able to meet changing deadlines while still producing high-quality work.

Seeks assistance, guidance, or decision-making from management to assist customers when needed.

Maintains solid knowledge and compliance with Company and Client policies and procedures.

Demonstrates ability to provide a professional and friendly experience to both co-workers and customers.

1 – 2 years’ inbound contact center experience.

2 – 3 years’ customer facing customer services experience.

Technology Competencies: general internet skills including the ability to access/utilize various websites.

Familiarity with customer-relationship management (CRM) software programs preferred

De-escalate situations involving frustrated customers, listening and offering patient assistance and support

Collaborate with other call center professionals to improve customer service and experience

Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies

Additional duties as assigned by the Call Center Manager

An ability to learn quickly, multi-task, and utilize effective communication skills

Seeks assistance, guidance, or decision-making from management to assist customers when needed.

Maintains solid knowledge and compliance with Company and Client policies and procedures.

Demonstrates ability to provide a professional and friendly experience to both co-workers and customers.

1 – 2 years’ inbound contact center experience.

2 – 3 years’ customer facing customer services experience.

Technology Competencies: general internet skills including the ability to access/utilize various websites.