Associate Director Customer Quality (Remote)

Date Posted:

2023-05-11

Country:

United States of America

Location:

HTX99: Field Office - TX Remote Location, Remote City, TX, 73301 USA

Position Role Type:

Unspecified

This position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on customer satisfaction metrics. A successful candidate will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. They will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate all of our Strategic Business Units products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. They will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.

This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

This individual will work 100% remote.

Primary Responsibilities:

• Foster relationships and partner with Collins’ Customer Quality organizations, SBUs/Programs, and C&AM
• Ensures that the quality of Collins Aerospace products and processes are compliant with internal and regulatory standards and are continuously improving.
• Establish and report Collins’ level customer quality metrics for internal and external use
• Enable interaction and exchange of best practices and enhance sharing of lessons learned across Collins
• Sets direction and leads resources to ensure continuous customer satisfaction through quality improvement
• Directs collection and analysis of quality information from multiple sources to develop long-term quality strategy and programs
• Serve as a Voice of the Customer - ensure customer concerns are addressed within Collins
• Develops and supports organization projects and processes to ensure overall quality is continuously improving
• Problems faced are often complex and require extensive investigation and analysis
• Provides guidance across the organization in the implementation of plans and procedures that drive achievement of Quality goals
• Develops and implements program quality plans.
• Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
• Align and provide enterprise-wide performance for key customers
• Must be able to travel up to 25% domestic and international.
• Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
• Analyze and report metrics monthly
• Actively participate in initiatives for continuous improvement.
• Directs development of plans to ensure the achievement of customer quality targets
• Quality tools/Zero Defect Plan™ (ZDP™) training, facilitation, and execution for key customers
• Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
• Focal point for enterprise communication of common customer strategies and messaging to internal and external stakeholders
• Attend and have participation in group meetings, teleconferences and/or training required.
• Provide quality discipline subject matter expertise, continuous improvement, non-advocacy and other support as needed across the organization.
• Engagement in significant Quality escape investigations to ensure containment and robust closure of corrective actions

Qualifications/Experience Needed:

• Must be a U.S. Citizen
• Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience OR an Advanced Degree in a related field and minimum 10 years of experience

Preferred Qualifications:

• Commitment to leading continuous improvement
• Strong program management skills
• Strong organizational skills
• Ability to interface with all levels of management and external customers
• Ability to bring cross functional teams together for collaboration

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

You could be a great fit for our Quality organization if:

• You take immense satisfaction and pride in the quality of your work.
• You’re the first to point out opportunities for continuous improvement (even outside of work…not at all to the annoyance of your friends and family).
• You understand the absolute importance of adhering to compliance…all while making your customers proud by achieving a zero-defect quality delivery plan.

OK. We got it. You live and breathe Quality. So do we! For us at Collins Aerospace, quality is personal. People’s lives and safety depend on the quality of our products. From the child flying for the first time, to the men and women who save lives, to the astronaut exploring outer space – what we do matters, every day. If you checked the boxes above, we invite you to join the Quality organization as we work to be the best aerospace company for the world by delighting our customers with 100 percent on-time delivery and zero-defect parts.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Teladoc Medical Experts, second opinion program
• Adoption Assistance
• Doctor on Demand, virtual doctor visits
• Autism Benefit
• Bright Horizons, child and elder care services
• Three weeks of vacation for newly hired employees
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Student Loan Repayment Program
• Employee Assistance Plan, including up to 10 free counseling sessions
• Birth, adoption, parental leave benefits
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Healthy You Incentives, wellness rewards program
• Tuition reimbursement program
• Life insurance and disability coverage
• Medical, dental, and vision insurance
• And more!
• Ovia Health, fertility, and family planning

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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