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Overnight Customer Experience Associate Jobs

Customer Experience Associate Jobs
By KIN Apparel At Greater Philadelphia, United States
Strong problem-solving skills and the ability to work independently and efficiently in a remote environment
Develop and execute customer experience initiatives to drive engagement and loyalty, and contribute to the growth of the business.
A minimum of 2 years of experience in customer experience and community, preferably in a startup environment at an e-commerce/DTC brand
Working knowledge of Gorgias, Shopify, Loop Returns, Okendo, Slack, Google (amongst some others)
Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues
This is a great opportunity to join a small start-up and get hands-on experience that will shape your future growth.
Customer Experience (Cx) Associate
By Bullpen At Boca Raton, FL, United States
Outstanding time management and organizational skills with an ability to multi-task, prioritize work, manage multiple deadlines, and track deliverables.
You have exposure to or working knowledge of commercial and multifamily real estate finance.
Benefits package offered (health, dental, vision, life, 401(k) matching, employee equity incentive plan)
Exceptional analytical and quantitative skills
Effective presentation and communication skills, with demonstrated ability to work with and communicate at all levels.
Develop & introduce processes, procedures, playbooks, self-serve tools, and more.
Customer Experience Associate, Outreach
By Ladder At United States
Experience in sales, account management, or a customer-facing role
Excellent time management and organizational skills
Manage a pipeline of interested customers and tailor your approach and recommendations at scale
Help customers find a life insurance policy by connecting Ladder’s benefits with the customer’s wants and needs
Excellent medical, dental, and vision coverage | We offer competitive healthcare,dental and vision plans for you and your family.
Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
Associate Customer Experience Specialist
By Calm At United States
1+ years of experience in customer support for a product or service that involves a software offering or platform
Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies
Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
Has exceptional written and verbal communication skills with a solutions-oriented approach
Is able to turn a negative customer experience into a positive through effort and consideration
Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues
Associate Director Customer Experience
By 24 Seven Talent At New York City Metropolitan Area, United States
Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery
Associate Director Preferred Skills & Experience
Develop customer needs and use cases throughout a customer journey & translate customer needs into business requirements.
Understand and interpret customer experience measurements to improve CSAT and NPS scores
Develop roadmap for execution of solutions over a period of time, based on identified requirements
Outline creative briefs to build required content to aid in the customer experience
Customer Experience Associate Ii
By CONDUENT At , Somerset, 08873 $17.50 an hour
Demonstrate soft skills to enhance patient experience
Excellent written and verbal communication skills
Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
Can you tell me about the eligibility requirements for this program?
Understand own network environment at home
Associate Manager, Customer Experience
By Teads At Dallas, TX, United States
Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
Manage basic projects based on current business needs.
A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
Bachelor’s Degree, Associate Degree or equivalent work experience preferred.
Customer Experience Associate Jobs
By Supernormal At New York, United States
2-3 years experience working at a fast-growing startup, ideally in the B2B SaaS space
Excellent communication skills — ideally you’ve written user-facing support and marketing content before
Experience with Intercom — you’ve used it for both inbound and outbound user comms and know how to use it well
A deep willingness to listen to your ideas: how can the customer experience, our product, or our team be better?
Develop and maintain client relations
Identify trends and user pain points and share them with the team
Customer Experience Associate Jobs
By Dagne Dover At , Remote $58,500 a year
Have 1+ year of relevant experience in a customer-facing role; preferably eCommerce within the fashion industry
Full health benefits that are 100% employer sponsored
Handle all customer inquiries, including product advice, order issues, etc
Identify customer needs and help customers navigate necessary platforms
Learn our technology to properly respond to customers
Escalate issues to supervisor as necessary
Associate Customer Experience Manager
By J. J. Keller & Associates, Inc. At United States
In lieu of degree, may consider a combination of education and related work experience.
- Managers associate relations issues
Delivers results in line with the following key metrics/accountabilities:
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)
5+ years' experience supporting business software applications in a SaaS or Services based organization.
Customer Experience Associate Jobs
By Greyson Clothiers At Detroit Metropolitan Area, United States
Provide detailed insights on platform(s) metrics to identify opportunities to improve customer experience, reducing amount of friction on path to purchase.
Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchse
Partner with DTC & cross functional teams to support product launches, ensuring standard product knowledge is available for CX team
1+ yrs Customer Service or Logistics experience preferred.
Experience in Shopify, Gorgias, Narvar, Google Analytics is a plus.
Personal shopping/digital styling/concierge experience is a plus.
Customer Experience Associate Jobs
By KITH At New York City Metropolitan Area, United States
Communicate with Manager on Duty for direction and projects/tasks
Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:
Ability to meet the physical requirements of the job:
Ability to multi-task and manage multiple projects at once
Be ready and able to assist customers in the absences of a Client Advisor
Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit
Customer Experience Associate - Nj
By Global-e At Hoboken, NJ, United States
1-3 years of experience as a customer service associate, operations associate, or in other client-facing roles
Ability to coordinate with various functional teams to drive improvement in the customer experience
Experience resolving e-commerce and logistics issues required, international shipping experience a plus
Comfortable with taking a hands-on approach to all areas of Customer Experience
File lost or damaged shipping claims with partner carriers
Escalate customer service requests as necessary to key internal stakeholders in onboarding, client success, tech, and logistics
Customer Experience Associate - Chat
By Faire At United States
Support our brand partners with seamless order processing and catalog management
Make it your mission to foster exceptional customer experiences across the marketplace
Stay on top of internal policies and Faire product offerings in a rapidly changing environment
Bachelor’s degree or equivalent years of experience
1-3 years of Customer Service, Sales, or related experience
Support brand and retailers via chat support. The hours for this role are 9am - 6pm PST Monday-Friday.
Customer Experience Associate Jobs
By HATCH Collective At New York, NY, United States
Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly.
Experience in a customer-facing role.
Excellent professional and organizational skills.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer Experience Associate Jobs
By Quicksilver Scientific At Louisville, CO, United States
Customer Relationship Management (CRM) software experience
Quicksilver Offers a Competitive Benefits Package Including
Accurately and expediently enter, manage and track orders, returns, shipping and quality complaints
Consistently utilize CRM system to effectively manage customer interactions - providing accurate and complete documentation
Utilizes excellent verbal and written communication skills while problem-solving customer inquiries
Able to develop an in-depth understanding of QS products in order to explain their features and benefits
Customer Experience Associate, Social Lead
By Hearth At United States
You have basic knowledge of Excel, and strong verbal, written, and presentation skills.
We offer health insurance and other team benefits.
You’ll follow up with customers throughout the interaction to ensure a WOW customer experience (CX).
You have experience with social CX tools (Sprout, Sprinklr, Meta Business Suite, etc).
You have excellent verbal, written, and interpersonal communication skills.
You have good decision-making and critical-thinking skills.
Customer Experience Associate Jobs
By Huckberry At Columbus, OH, United States
This is a hybrid role with onsite and work from home flexibility
Answering any and all questions related to Huckberry’s products, marketing, and editorial content
Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better
Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
Supporting Warehouse “Seconds Sales” by sorting and tagging inventory
You enjoy talking with people and building relationships
Social & Community Associate (Customer Experience)
By Beauty Pie At New York, NY, United States
Ability to multi-task, prioritise and deliver tight deadlines, presenting back to management and key stakeholders
Manage bots and automation tools for social media platforms where applicable for growth and statistics
S upport Digital Services & Communications manager on the Member Happiness Social Media strategy and execution
Experience moderating content and ensuring safe community standards
Experience within Customer Service with confidence to communicate to a range of customers across different channels as required
Collaborating with the wider MH team and colleagues across relevant areas to find solutions across product, site, bugs and general feedback
Customer Experience Associate (Hourly)
By Alma At Austin, TX, United States
Be the voice of the customer, and work cross-functionally to improve the customer experience across all touchpoints.
You have 1+ years working in customer experience/support or service-oriented role
You have excellent written, verbal, and interpersonal communication skills — you can write emails and are comfortable getting on the phone
You are comfortable working with computer systems including Google Suite; experience with CRM tools like Zendesk a huge plus.
You are comfortable with change and learning new skills
You may have experience working at a startup, fast paced work environment

Are you looking for a unique and exciting opportunity to make a difference in the lives of customers? We are looking for an Overnight Customer Experience Associate to join our team and provide exceptional customer service! As an Overnight Customer Experience Associate, you will be responsible for providing a positive and memorable customer experience while ensuring customer satisfaction. If you are passionate about customer service and have a strong work ethic, this could be the perfect job for you!

Overview The Overnight Customer Experience Associate is responsible for providing excellent customer service to customers who visit the store during the overnight hours. This position requires the associate to be available to work overnight shifts, typically from 11pm to 7am. The associate will be responsible for providing assistance to customers, stocking shelves, and helping to maintain the store's cleanliness and organization. Detailed Job Description The Overnight Customer Experience Associate is responsible for providing excellent customer service to customers who visit the store during the overnight hours. This position requires the associate to be available to work overnight shifts, typically from 11pm to 7am. The associate will be responsible for providing assistance to customers, stocking shelves, answering questions, and helping to maintain the store's cleanliness and organization. The associate will also be responsible for ensuring that the store is secure and that all safety protocols are followed. Job Skills Required
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to work overnight shifts
• Ability to lift and move heavy items
• Ability to stand for long periods of time
• Ability to operate a cash register
• Knowledge of store policies and procedures
• Knowledge of store products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to pass a background check
Job Knowledge
• Knowledge of store policies and procedures
• Knowledge of store products and services
• Knowledge of customer service principles and practices
• Knowledge of cash handling procedures
Job Experience
• Previous customer service experience preferred
• Previous retail experience preferred
Job Responsibilities
• Provide excellent customer service to customers who visit the store during the overnight hours
• Stock shelves and maintain store cleanliness and organization
• Answer customer questions and provide assistance
• Operate a cash register and process customer payments
• Ensure the store is secure and all safety protocols are followed
• Follow store policies and procedures