Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Customer Experience Consultant Jobs
Recruited by Associate Staffing 8 months ago Address United States
Customer Relationship & Experience Manager
Recruited by DOGTV 8 months ago Address United States
Learning Experience Lead Jobs
Recruited by The Mom Project 8 months ago Address United States
People Experience Spec I
Recruited by HealthEquity 8 months ago Address United States
Vp People Experience Jobs
Recruited by HealthEquity 8 months ago Address United States
Rep, Customer Experience Jobs
Recruited by Molina Healthcare 8 months ago Address United States
Customer Service Advisor Jobs
Recruited by Parker Trailers 8 months ago Address United States
Medical Advisor (Remote Role)
Recruited by Intellectt Inc 8 months ago Address United States
Member Support Advisor Jobs
Recruited by BroadPath 8 months ago Address United States
Customer Experience Lead Jobs
Recruited by US Fertility 8 months ago Address United States
Coordinator, People Experience (Hr)
Recruited by Sol de Janeiro... 8 months ago Address United States
Principal Learning & Development Advisor
Recruited by Blue Cross NC 8 months ago Address United States
Customer Experience (Cx) Analyst
Recruited by Paradigm 9 months ago Address United States
Remote Holiday Advisor Jobs
Recruited by Caribbean and Cruise Experience 9 months ago Address United States
Lead Analyst - Customer Experience
Recruited by Genpact 9 months ago Address United States
Customer Experience Jobs
Recruited by The Ridge 9 months ago Address United States
Customer Experience Manager - 100%Remote
Recruited by Infor 9 months ago Address United States
Remote Hospitality Advisor Jobs
Recruited by Norton & Associates Inc. 9 months ago Address United States
Remote Customer Service Advisor
Recruited by Talentify.io 9 months ago Address United States
Virtual Customer Support Jobs
Recruited by World Wide Information Tech 9 months ago Address United States
Learning Experience Associate Jobs
Recruited by WorldatWork 9 months ago Address United States
Customer Experience & Support Pmm
Recruited by Google Fiber 9 months ago Address United States
Director, Customer Experience & Tools, Customer Engagement
Recruited by The College Board 9 months ago Address United States
Customer Experience (Cx) Supervisor
Recruited by Bestow 9 months ago Address United States
Customer Experience Coordinator Jobs
Recruited by Nxt Level 9 months ago Address United States
Amazon Customer Experience Agent
Recruited by Glorious 9 months ago Address United States
Customer Service Advisor-Remote ($27500.00 - $38000.00 / Year)
Recruited by Talentify.io 9 months ago Address United States
Senior Project Manager, Customer Experience
Recruited by Alma 10 months ago Address United States
Remote Benefits Customer Service Advisor ($20.00 - $22.00 / Hour)
Recruited by Talentify.io 10 months ago Address United States
People Business Advisor Jobs
Recruited by MatrixCare 10 months ago Address United States
Customer Experience Manager, Leave Administrator
Recruited by Sparrow 10 months ago Address United States
Senior Customer Experience Manager [Marketplace]
Recruited by Upwork 10 months ago Address Nevada, United States
Customer Experience Professional Jobs
Recruited by Avulux 10 months ago Address United States
Advisor, Customer (Supporter) Experience Design (P3)
Recruited by Save the Children US 10 months ago Address United States
Customer Experience Analyst Jobs
Recruited by USPTO 10 months ago Address United States
Program Director, Customer Experience
Recruited by 3E 10 months ago Address Washington DC-Baltimore Area, United States
Senior People & Organisational Capability Advisor-3
Recruited by World Vision 10 months ago Address United States
Senior Supervisor, Customer Experience
Recruited by Conduent 10 months ago Address United States
Customer Experience Manager Jobs
Recruited by Vestaboard 10 months ago Address Nashville Metropolitan Area, United States
Senior Manager, Customer Experience
Recruited by Rocket Money (formerly Truebill) 10 months ago Address United States
Learning Experience Assistant - Federal Work Study
Recruited by National University 10 months ago Address United States
Customer Experience Advisor Jobs
Recruited by Natera 10 months ago Address United States

Customer Experience Advisor - Oncology

Company

Natera

Address United States
Employment type FULL_TIME
Salary
Category Software Development,Biotechnology Research,Pharmaceutical Manufacturing
Expires 2023-06-22
Posted at 11 months ago
Job Description
Position Summary


The Customer Experience Advisor supports Natera's Oncology division and provides world class service to domestic customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of receiving inbound customer calls, along with managing multiple internal work queues.


Primary Responsibilities


  • Works on moderately difficult, special projects that requires judgment in resolving issues and other duties as assigned to meet business needs
  • Supports and processes cases with exception processes
  • Supports Territory Managers team to assist in improving test TAT
  • Respond promptly to internal and external customer inquiries
  • Deals directly with internal and external customers via telephone and electronic channels to research and resolve issues. Communicates clearly and logically a resolution to the customers question(s)
  • Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers
  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Document all information thoroughly and accurately
  • Answer all incoming calls promptly and professionally with an emphasis on providing an exceptional customer experience
  • Must maintain a current status on Natera training requirements
  • Develop knowledge and skills through formal training and apply it to complete multiple tasks


Qualifications


  • Two year degree and/or 3 years minimum customer service experience, undergraduate degree desired
  • Must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire


Knowledge, Skills, And Abilities


  • Problem analysis and problem solving skills
  • Intermediate knowledge in Microsoft office apps and typing with excellence in spelling and grammar
  • Knowledge of administrative procedures and protocols
  • Adaptability to change and self-starter
  • Ability to maintain professionalism at all times
  • Experience in both phone and written customer support
  • Knowledge of customer service principles and practices
  • Knowledge of numeric, oral, and written language applications
  • Excellence in attention to detail and organization skills
  • Excellence in de-escalating customer behavior


Preferred Skills And Experience


  • Data collection and maintenance
  • Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities
  • Bi-lingual a plus
  • Problem analysis and problem solving


The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.


Colorado


$21.96—$21.96 USD


OUR OPPORTUNITY


Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.


The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.


What We Offer


Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!


For more information, visit www.natera.com.


Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.


All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.


If you are based in California, we encourage you to read this important information for California residents.


Link: https://www.natera.com/notice-of-data-collection-california-residents/


Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.


For More Information


  • BBB announcement on job scams
  • FBI Cyber Crime resource page