Customer Education Operations Manager

What You'll Do:
The Customer Education Operations Manager will be responsible for supporting and enabling Billtrust product training programs via our learning infrastructure. You will build out our continuously growing infrastructure which includes our learning management system, training environments, and other tools required to support an Education business. Your goal is to enable the Education business to grow our customers' product knowledge enabling them to meet or exceed strategic objectives and goals.
Our Customer Education team grows customers’, employees’ and partners’ product knowledge through engaging, interactive, and multi-level learning programs. We are elevating our learning programs together with amazing ideas from everyone, and you will play a key role in creating and growing these programs on both a national and global scale.

• Manage the daily operations of the learning infrastructure supporting users, learning programs, and reporting to internal and external stakeholders
• Grow knowledge of the learning infrastructure to become the expert on functionality and programs
• Work cross-functionally across Billtrust teams on various projects and operational functions to support Education programs including Marketing, Product Management, Development, Sales, Customer Support, Talent and Professional Services
• Refine and monitor operational metrics for daily, weekly, and monthly reporting requirements and provide weekly status updates for Education program projects to Education team and Executive Sponsor
• Support the Education team in coordinating virtual instructor-led sessions, creating and implementing online learning as well as presentations, and improving the user experience in the learning infrastructure
• Monitor team mailboxes and distribute internal and external emails to team members for a response within 24 hours of receipt through Jira
• Analyze training and operational data to help determine needs for customers and the Education business and collaborate with the team and internal stakeholders to identify learning gaps, operational risks, and opportunities for growing programs
• Test new features and functions in the LMS sandbox and production environment
• Map out a plan to design, develop, deliver and operationalize updates and new programs based on the third-party vendors product roadmap for education programs and Billtrust strategic goals

What You'll Bring to the Team:

• Experience in Customer Education Operations or similar function including supporting learning management systems (LMS), virtual instructor tools, and integrations with other platforms - 2+ years of experience preferred
• Experience working with individual contributors, technical specialists, managers, and executives across the full spectrum -- prior experience at a global software organization a plus
• Bachelor's degree in Education, Business Administration, or relevant field preferred
• Experience working and thriving in a fast-paced, agile environment in the software (SaaS) space or in a similar industry
• Ability to quickly learn, implement, and support learning infrastructure and platforms
• Proven ability in written, oral, and interpersonal skills: communicate effectively and concisely with stakeholders and leaders about our programs and objectives.
• Experience in training delivery and readiness operations or demonstrated project management skills

SALARY RANGE BELOW FOR COLORADO BASED APPLICANTS ONLY
Target Base Compensation: $56,000.00 - $79,000.00 (bonus offered in addition to base compensation)
Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. Billtrust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location. We encourage you to apply and speak with our Talent Acquisition team to learn more about the total compensation package.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!
What You'll Get:

• Flexible Working Hours: We support your lifestyle- the results are what count.
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Recognition: From Billtrust Bucks and Gongings to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Work from Anywhere: Our state of the art office, your home, a company paid WeWork.... you decide!
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership, and High-Potential Programs, we foster an environment where all employees can grow.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are:
Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Billtrust is at the forefront of the digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections. Our platform has processed $1 trillion+ invoice dollars and we have seen 28% year-over-year software & payments revenue growth (2021). With more than 2,400 customers, we have helped companies like GlobalTranz, United Rentals, Acushnet and Ferguson Enterprises get paid faster and more efficiently.
For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.