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Customer Operations Manager Jobs

Manager, Customer Operations Jobs
By Verra Mobility At Arizona, United States
Excellent written and oral communication skills to facilitate successful interaction with all levels of management and staff
Advanced education in process management system (Lean, Six Sigma, etc.) is a plus
Ensure strong internal relationships with the Verra Mobility Account Management team and strong external vendor relationships
Lead Citizen Services leadership team by providing coaching, development, and performance/talent management.
Minimum of 5 years operations management
Minimum of 3 years of vendor/BPO relationship management
Customer Operations Manager Jobs
By ForceBrands At United States
Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.
Able to thrive in a fully remote work environment under minimal supervision.
Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.
Excellent(best of the best) written and verbal communication skills in a customer-facing role.
Elite organizational skills and ability to pay close attention to the details.
Strong understanding of Retail Operations finance.
Customer Operations Manager Jobs
By Resonetics At San Diego Metropolitan Area, United States
Minimum 10 years proven experience in Account Management
BA/BS degree with a concentration in management or similar experience
lead communication and escalation for Account Management team at sites. Foster
Partner with Strategic Account Managers on site specific customer issues
Collaborate with managers and colleagues across multiple departments
Possible direct supervision of Order Managers in designated locations.
Retail Customer Operations Manager
By Consumer Connection, Inc. At United States
Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.
Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.
Excellent written and verbal communication skills in a customer-facing role.
Elite organizational skills and ability to pay close attention to the details.
Experience working with additional sales channels outside of Natural Grocery such as FDMC and Amazon.
Experience working in a high growth, startup environment.
Customer Service Operations Manager
By Batesville At United States
Coordinates with the Customer Service Quality Manager and Supervisors to deliver and updated system procedures.
Manages the rollup of team metrics to the department level, evaluates results and adjusts to improve results.
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and/or a minimum of five years related experience and/or training.
Minimum of five years related experience in customer service operations.
Visionary of future state and works to implement the biggest opportunities to improve customers’ experiences.
Company and/or industry knowledge are preferred.
Customer Operations Engineer Jobs
By Fusion Connect At , Remote
Proven working experience with Fortinet product line including FortiGate and FortiManager
Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience
Strong analytical thinking and problem-solving skills.
Strong teamwork and communication skills.
Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.
Ability to work and thrive in a fully remote workspace.
Operations And Customer Care Manager
By Joanna Buchanan At New York, United States
Self-starter, highly organized, and detailed oriented. Possesses great people skills and works with a sense of urgency.
$19/hr- $27/hr an hour for 1-4 years experience
Utilize and maintain Shopify, Faire and additional selling platforms.
Enjoys keeping up with tabletop, barware and home decor trends.
Enjoys problem solving and building new processes.
Thrives in fast paced environments and flexible to changes in priorities to drive the business forward.
Customer Operations & Payments Manager
By IKEA At , Brooklyn, 11231, Ny $83,464 - $121,000 a year
Hires, onboards, trains, leads, manages and develops customer experience leaders in the store.
Introduces best practices and rolls out new country processes and systems on a timely basis to entire Customer Experience team.
Contributes to the creation of the Customer Experience action plan, secures buy in, initiates implementation and follows up.
In customer service, problem solving and conflict handling techniques.
Using data and insights in customer interactions with IKEA across all channels and IKEA service providers into actions and solutions.
Managing, leading and developing people, preferably in customer centric service or retail environment.
Customer Support Operations Manager
By VUEMED At United States
Supply chain and/or inventory management experience
Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues
Minimum 3 years work experience
Excellent verbal and written communication skills
Technology implementation and support experience
·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.
Global Customer Operations Manager
By Signant Health At United States
Management of third party suppliers and vendors, as required.
Accurate data entry and computer skills (Excel/Outlook a must)
Accountable for managing the delivery of Deployment Plan requirements for the Supply Chain Team.
Ensure training and knowledge within the Global Customer Operations Team is up to date and relevant.
Experience of fast paced customer services environment.
Excellent written and verbal communication skills.
Customer Service Manager, Airport Customer Operations
By American Airlines At Dallas, TX, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service Operations Manager
By Provision People At New York, NY, United States
Knowledge and experience in cross-functional management methods and techniques.
2+ years of sales operations or customer service operations or account management operations or client success or client services experience.
Active role in daily management of all services calls.
Identify recurring issues and escalate as needed to the Management Team.
Provide accurate reports and metrics to company management on the status and budget of agreements.
Provide reports (list types of reports) on an agreed schedule to Management team and clients.
Customer Service Manager, Airport Customer Operations
By American Airlines At New York, NY, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Manager Of Customer Services Operations
By Futura Energy Group At Allentown, PA, United States
Five years of accounting experience with extensive knowledge of GAAP and financial reporting requirements.
Minimum 5 years’ experience in a workforce management role working with multiple contact types (calls, email, chat, outbound/dialer) or relevant experience.
Prior workforce management lead or supervisory experience with at least 3 years of supervisory experience.
Proven experience in utilizing an industry-recognized application for performing forecasting and other workforce management functions (IEX, Aspect, etc.).
Experience with IVR Management and alternative channels.
Superior interpersonal skills and ability to effectively present complex information to front line employees, contact center management, and senior executives.
Associate Manager, Customer Operations
By Checkr, Inc. At Orlando, FL, United States
3+ years of experience in people management
Experience leading a remote workforce is preferred
Work with Operations leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
4+ years of experience in a customer-facing role
2+ years of experience in leading projects or peers to achieve common goals
Customer Service Manager, Airport Customer Operations
By American Airlines At Las Vegas, NV, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Support Operations Manager
By Level Home Inc. At Las Vegas, NV, United States
Working knowledge of Salesforce Service Cloud, workforce management software, and ticketing tools.
Provide support in areas such as training, quality assurance, workforce management, and reporting.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Oversee and manage the daily operations of the Support Center by monitoring, managing, and reporting on established KPIs and OKRs.
Collaborate with the Head of Support to manage and oversee the budget and headcount tracking for Support Center Operations.
Define, implement, and manage required organizational-wide operational initiatives or programs.
Customer Operations Manager Jobs
By Dragonfly At Boston, MA, United States
At least 5+ years experience in a customer service or eCommerce management role
You will plan, manage, and improve our customer service program across brands.
You will centralize and manage order activity across sales channels and brands. Support new brands, channels and fulfillment centers as required.
We seek a Customer Operations Manager to join our team at Dragonfly.
You will track and report out key performance indicators of our customer service program.
You will implement processes for monitoring and reducing costs associated with fraud.
Manager, Customer Operations Jobs
By Sarepta Therapeutics At Cambridge, MA, United States
Previous project management experience and skill
Operationally lead to determine objectives and corresponding deliverables; manage to ensure deliverables are met according to timelines, budget and quality standards
Manage and maintain RWE SharePoint and Webpage.
Maintain and update RWE budget tracker and manage the overall agreement execution and PO development for RWE team.
Collaboration with legal and finance for generation of contracts and purchase orders
5 years of organizational experience in a biotech/pharmaceutical company or related experience
Customer Operations Manager Jobs
By Telesign At Texas, United States
Create dashboards and manage ongoing reporting needs
Leverage strong analytical skills to quickly understand data and share insights to maximize scale and efficiency with business partners.
Experience with Salesforce and Service Cloud
Proficiency with Microsoft Office, with expert level knowledge of Excel and PowerPoint
Experience in handling large data sets and modeling reports on different platforms
Partner with leadership on key strategic projects to help build a world class customer organization

Are you looking for an exciting opportunity to lead a team of customer operations professionals? We are looking for a Customer Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview:

A Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices.

Detailed Job Description:

The Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They will ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They will also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices. The Customer Operations Manager will also be responsible for monitoring customer service metrics, analyzing customer feedback, and identifying areas of improvement.

What is Customer Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Proficiency with customer service software and other related technologies

What is Customer Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies

What is Customer Operations Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and other related technologies
• Knowledge of customer service metrics and analytics
• Knowledge of customer service policies and procedures

What is Customer Operations Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies
• Experience with customer service metrics and analytics

What is Customer Operations Manager Job Responsibilities?

• Manage customer service teams and ensure customer service goals are met
• Develop customer service policies and procedures
• Monitor customer service metrics and analyze customer feedback
• Identify areas of improvement and develop strategies to improve customer service
• Train and mentor customer service staff
• Ensure customer service teams are following best practices