Compliance Analyst, Guest/Consumer

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers.

Toast, Inc. seeks a Compliance Analyst, Guest/Consumer to lead the Guest/Consumer line of business compliance management program for guest/consumer products, such as Online Ordering, Toast Takeout, Toast Delivery Services, Order & Pay at the Table, Loyalty, Gift Cards, Guest Marketing, Toast Tables, etc. and ensures compliance with regulatory requirements and partner relationships.

About this roll* (Responsibilities)

• Escalate compliance risks, gaps, and observed issues to relevant committees and persons, including the Director of Enterprise Risk and Compliance and the Chief Compliance Officer.
• Support the business unit in ensuring Guest/Consumer products and processes are compliant with applicable laws, regulations and industry best practices.
• Develop and implement Guest/Consumer compliance policies and associated training.
• Provide support to the business unit on escalated customer compliance matters, including product-related compliance questions, escalated issues, and complaints.
• Participate in cross-functional meetings (including with strategic internal and external partners) to ensure regulatory requirements,risks, and issues are properly identified, understood, and managed in new and existing products and services.
• Serve as the subject matter expert on laws and regulations applicable to Guest/Consumer products.
• Monitor and maintain awareness of regulatory changes relative to the Guest/Consumer products’ oversee efforts to achieve compliance with regulatory changes.
• Oversee remediation of issues and findings from audits and testing to ensure timely resolution and provide regular updates to the Chief Compliance Officer and other compliance team members (including, where there is cross-functional impact). Support the business by facilitating conversations as appropriate.
• Evaluate new and existing product releases and enhancements to ensure compliance with applicable laws and regulations. Provide compliance requirements, as needed.
• Proactively identify issues in collaboration with the business stakeholders and track those issues in accordance with the Issue Management Program.
• Collaborate with the Global Testing Program to develop an internal testing program that examines business line processes, systems, and products on a recurring basis to ensure proper controls are in place and compliance requirements are met, and to identify instances of legal and/or regulatory violations. Execute testing, document testing in workpapers, and communicate findings with recommended remediation steps to relevant stakeholders.

Do you have the right ingredients*? (Requirements)

• Strong critical and analytical thinking, decision making, and innovative problem-solving skills.
• Ability to read and interpret complex regulatory language, synthesize, and articulate in an easily digestible manner.
• Excellent verbal and written communication skills.
• Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty.
• Detail oriented with the ability to meet firm deadlines.
• Ability to drive action and build consensus among cross-functional stakeholders.
• At least five (5) years of experience in a risk, compliance, or audit role at a technology company or financial (FinTech preferred) institution.
• Bachelor’s Degree required.
• Strong familiarity with consumer laws and regulations, including but not limited to, TCFPA, TCPA, CTIA, ADA, State disability and accessibility rules, UDAP, CAN-SPAM, state wiretapping statutes, and relevant financial consumer rules such as Reg E, Electronic Global Signature Acts, Fair Credit Reporting Act, UDAAP, SCRA, FDCP, and state consumer protection rules.

Our Spread* of Total Rewards:

• Sabbatical opportunity after five years
• 401(k) and matching
• Professional development reimbursement program
• Flexible paid time off
• Employee stock purchase plan
• Core health and welfare benefits including medical, dental, & vision coverage
• Various peer and company recognition programs
• We love a great bread/food pun
• Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
• Parental leave
• Subsidized backup childcare

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$71,000—$114,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].