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Company | Upstart |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-12 |
Posted at | 9 months ago |
About Upstart
- Collaborative Insights: Work closely with product managers, marketing teams, and senior leadership to translate consumer insights into actionable recommendations. Collaborate cross-functionally to ensure consumer-centric decision-making and alignment across the organization.
- Consumer Research: Design, execute, and analyze consumer research studies, including surveys, focus groups, interviews, and usability tests, to uncover key insights and consumer preferences. Identify trends, patterns, and opportunities that inform product adoption and marketing strategies.
- Competitive Analysis: Stay up-to-date with industry trends, competitor offerings, and market dynamics. Conduct regular competitive analysis to identify gaps and opportunities, and provide recommendations to enhance our competitive advantage.
- Customer Advocacy: Serve as a voice of the customer to senior management (C Suite- VPs and GMs), advocating for their needs and preferences. Champion a customer-centric culture by fostering empathy and understanding among internal teams.
- Data Analysis: Collect, analyze, and interpret large datasets from various sources, such as customer feedback, website analytics, social media, and market research reports. Utilize statistical techniques to derive actionable insights and present findings to cross-functional teams.
- Consumer Behavior Tracking: Develop and implement systems to monitor and track consumer behavior, including customer journey mapping, segmentation, and cohort analysis. Identify opportunities for optimizing the user experience and conversion rates across multiple touchpoints.
- Demonstrated initiative and ability to work independently
- Attention to detail, critical thinking, creative problem-solving, and a strong work ethic
- Strong project execution and organization skills, including handling multiple projects
- Bachelor's degree in business, marketing, or marketing research required
- History of excellence and innovation in synthesizing complex findings from various sources
- Passion for building and maintaining strong stakeholder relationships, collaborating with cross-functional teams
- 5+ years of relevant consumer insights experience on the client-side or Market Research consultant side with proven expertise in analyzing and communicating insights in a digestible, actionable, storytelling manner to and for internal business partners
- Ever-curious attitude applied daily
- Ability to develop and execute research projects end-to-end
- Strong written and verbal communication skills
- Self-starter with a desire for continuous improvement and implementing new solutions
- Fluent in a variety of research methodologies with core strength in quantitative approaches and analysis
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Generous holiday, vacation, sick and safety leave
- > use for L5, L6
- Annual wellness, technology & ergonomic reimbursement programs
- Life and disability insurance
- Catered lunches + snacks & drinks when working in offices
- Competitive Compensation (base + bonus & equity)
- Supportive parental, family care, and military leave programs
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