Clinical Program Coordinator, Employer Strategic Programs (Remote)

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As we continue to provide world class primary care services to our enterprise clients via onsite partnerships, we are growing the team that is dedicated to developing and implementing innovative programs that enhance health outcomes for employees of our current and future enterprise clients . We are seeking to hire a Program Coordinator to join our growing Employer Strategic Programs team. You will be part of a team responsible for demonstrating our value proposition of better health at a lower cost of care, which is essential for serving existing clients and for supporting growth. You will have the opportunity to provide administrative support across multiple clinical programs and services in the employer space, extending beyond care delivered onsite and into virtual care delivery as well.
In this role, you will readily take on the day-to-day tasks to drive program improvement, consistently demonstrating a can-do attitude, while stepping up to address tough logistical issues. It is critical that you are detail-oriented, highly organized, and quick to learn. You will prioritize accountability, holding yourself and others responsible for meeting commitments and designing feedback loops into work. You will also have an interest or background in project management and enjoy working cross-functionally.
What You'll Work On

• Partake in project management and standard workflow efforts for live and pilot programs for Employers (i.e. multidisciplinary group programs, chronic condition management, mental health programs, etc.)
• Serve as a liaison between the central team and local teams; provide feedback to continuously improve processes, communication and collaboration
• Troubleshoot issues related to these programs and triage questions from patients and providers
• Perform regular program support and coordination responsibilities including but not limited to documentation creation and management, quality improvement initiatives, data and outcomes tracking and reporting at a regular cadence, patient journey coordination, implementation support, quality assurance support, and operational workflow support

What You'll Need

• Proficiency at MS Excel / Google Sheets
• 2+ years of experience in a clinical program support capacity, with preference for candidates who have exposure to primary care settings and/or healthcare office operations
• Exposure to quality improvement or project management efforts

This is a full-time role that can be based in any One Medical market or remotely, with preference for candidates with proximity to employer onsite locations and the ability to work Pacific Time Zone hours
Benefits Designed To Aid Your Health And Wellness
Taking care of you today

• Competitive Medical, Dental and Vision plans
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Free One Medical memberships for yourself, your friends and family
• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Pre-Tax commuter benefits

Protecting your future for you and your family

• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Opportunity to participate in company equity programs

One Medical is committed to fair and equitable compensation practices. The base salary range for this role is $16.80/hr - $30.50/hr . However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. For more information, please visit https://www.onemedical.com/careers/ .
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.