Partner Programs Coordinator Jobs

Partner Programs Coordinator

Reports to: Partner Programs Manager and Team Lead

Summary/Objective:

The Partner Programs Coordinator facilitates ViB Partner Programs from start to finish. This position is responsible for working with customers, vetting leads, assisting with customer/prospect leads,, and following up with customers and leads to ensure a positive experience. The Partner Program Coordinator is the face of ViB during the entire process, which places the role in a unique position to ensure the success of the program.

Our Partner Programs are competitive programs to provide middle to top of the funnel leads for our customers. Its unique offering allows ViB customers access to our engaged community members, who have been qualified, screened and are typically decision makers interested in the solutions our customers offer.

Essential Functions:

• Consistently updates Lead Sheets, dashboards, etc. daily.
• To oversee our program's process from start to finish. This includes and is not limited to, obtaining promotional material from our customers and or creating a survey for each program, etc.
• Works closely with sales staff and customers to deliver services on time and according to customer specifications.
• Handles kickoff calls with customers to outline the program, establishes work processes and ongoing communications, defines the required promotional messaging required, establishes the timeline, and clarifies the contracts service deliverables.
• Works with current customers to run additional programs, upgrades, and renewals.
• Understands the Customer’s Persona Target and desired outcome, identifies and vets prospects who align with customer’s solutions.

Competencies:

• Learning Orientation: Must have a desire and aptitude to continuously learn and grow professionally.
• Organization: Organize resources and manage use of time effectively.
• Attention to detail: Able to multitask while under pressure.
• Flexibility: Ability to “wear many hats” and adapt to changing business needs as the company grows. Willing and able to work overtime as needed.
• Ethical Conduct: Uphold and enforce the company’s ethical standards and comply with local, state, and federal law.
• Problem Solving: Satisfactorily solves problems using multiple problem-solving tools and techniques: utilizing appropriate resources, personal knowledge, and experience.
• Accuracy: Able to consistently and accurately calculate and record information.
• Communication: Communicates effectively with employees, vendors, and customers. Must speak, write, and read English at a proficiency level allowing the competent completion or all job duties.
• Collaboration: Works well as part of a team. Cooperates extensively with other departments/functions.

Required Education and Experience:

• Qualtrics experience is preferred, but not required
• 3+ years in a similar role managing customer relationships
• Project Management is a plus
• Proficient in Excel and Google Sheets
• Prior experience with inside sales, sales support and customer service