Clinical Logistics Support Coordinator - Remote

Clinical Logistics Support Coordinator - Remote

Shift: Tuesday - Saturday and 8:00 am - 5:00 pm EST

• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• A chance to work with great people on exciting projects.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.

About the Job:

• Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
• Document all telephone calls in computer based system.
• Pull Scheduled visits forward as need to maximize route efficiency
• Leverage systems, mapping tools and other resources to design an optimal route for the providers’ schedules.
• Identify and address providers’ scheduling issues, evaluates and creates alternative routes and anticipates future needs.
• Effectively updates Provider routes at beginning of shift
• Concentration on confirming scheduled visits within 24 to 48 hour time frame
• Make any required follow up calls as needed to coordinate providers’ routes and schedules.
• Effectively balance the needs of the members and providers.
• Other duties may be assigned, based on company’s needs.
• Manage timing of visits in providers’ schedules and ensures quality and accuracy of schedule.
• Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
• Daily optimization of Provider routes to assure Providers have the most effective working day
• Liaison and communicates with other departments to facilitate provider scheduling.
• Utilize Managing resistance skills to minimize cancellations and reschedules
• Utilize effective communication skills to manage member appointments to positively impact providers’ productivity.

• Minimum 6 months in a call center setting
• Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines
• Must have excellent verbal and written communication and strong interpersonal skills
• Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuest
• Ability and initiative to streamline and suggest improved processes
• Excellent organizational skills – ability to organize, take initiative and follow up independently
• Minimum 1 year of customer service experience displaying excellent customer service skills
• A healthcare background and/or experience in a medical call center is a definite plus
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to work independently, while being a productive member of the team accurately
• Minimum of 6 months of experience in routing, transportation and/or logistics
• Must be able to speak clearly and unencumbered on the phone
• Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel
• Must be comfortable working one on one with elderly members and their families by phone
• Prompt and regular attendance required
• Requires High school education or the equivalent, some college preferred.

• Must be in good standing and meet HR eligibility requirements to be considered
• Must meet requirements and experience skills sets
• Must discuss interest to apply with current Manager
• Must not have any performance or attendance issues in the past 6 months

Supervisory Responsibility: No supervisory responsibilities

Travel Requirements: No travel necessary

Work Conditions: Remote/ Private Work Environment that is current technology enabled with router and ethernet. Matrix provides the equipment required for the role functions.

• We encourage and celebrate collaboration.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
• As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve.