Remote Pharmacy Coordinator, Central Clinical Support (R)

Company

Rite Aid

Job Type

Full time

Requisition

JR007183

Last Updated

2023-07-10

Department

Pharmacy Benefit Services

Job Summary

The primary purpose of the pharmacy coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

• Assist with administrative tasks (call counts, chat counts, MTM billing reports).
• Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
• Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
• Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.
• Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.

qualifications

Education and/or Experience

• H.S. Diploma or General Education Degree (GED) required.

Certificates, Licenses, and/or Registrations

• Other, Certified Pharmacy Technician certification, preferred

Pay range

The typical starting pay range for this position is between $13.90 - $19.11 per hour, although wages can very based on experience and geography.

Fair Chance Act

Fair Chance Act Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

For more detailed information around city/state required notices, click here to access a list of disclosures.

New Jersey Law Against Discrimination (LAD)

The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status).