Client Services Team Manager Jobs

Lead the training and development initiatives for the Field Team, ensuring they are equipped with the necessary skills and knowledge

Assist in managing budgetary aspects of field operations, including resource allocation and expense management

Proficient in project management, resource allocation, and cross-functional collaboration

Strong organizational skills with the ability to manage multiple projects and priorities

Collaborate with cross-functional teams to manage and optimize project assignments, schedules, and resource allocation

Bachelor's degree in Engineering or a related field (or equivalent experience)

2+ years of leadership experience. Proven track record of successful program management, people management/career development

5+ years of account or project management experience

Bachelor’s Degree in Business, Marketing, Management or other similar

Strong communication skills and ability to manage high volumes of information in a fast-paced environment

Develop and ensure reports are relevant, timely, and impactful Manage and develop direct reports

Oversee multiple team members and projects associated with all clients and Campaigns

BA/BS in Accounting and Finance and/or equivalent work experience

Team Manager – IT Finance Services

Monitor day-to-day operations of IT Finance for critical functions such as PO creation, invoicing, payment and KPI’s

Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)

Industry leading Benefit Plans (Medical, Dental, Vision, Rx)

Education reimbursement for continued learning

Expert knowledge of data analysis, performance indicators and measures, operational metrics, strategic outsourcing, vendor management, and performance reporting.

Administer a comprehensive risk management program as part of the Enterprise Risk Management.

Participate in Solutions Lifecycle Management (SLCM) process.

5+ years of Client Service and Operations Management with a Trust company, RIA (Registered Investment Advisor), Bank, or Wealth Management company

Write and submit reports to the General Manager in all matters of importance.

Manage relationships with service providers.

Extensive knowledge of Advertising sales, sales support management, products and technology

Knowledge in vendor management and negotiations

Establishes goals and performance metrics for staff and management and actively manages performance

Proven budgeting and expense management ability

Knowledge and demonstrated experience achieving customer-focused improvements

Manage advertising division support related to areas of responsibility (Direct Marketing, Preprints, Product Distribution, Advertising Technology and Print/Online Support)

Provide daily leadership to Client Services team consistent with management values and mission.

Bachelor's degree in a related field, or equivalent combination of education and work experience.

Minimum of 5 years related experience. Prior experience in an insurance, benefits, or TPA environment required.

Prior experience interacting with public figures, high net worth, and/or entertainment field individuals desirable

Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.

Excellent verbal and written communication skills, including interpersonal skills.

3+ years of experience in contact center team management or social media program management

Experience evaluating, coaching and improving team performance

Ability to manage multiple projects simultaneously

Cross collaboration with content moderators

Collaborate with a team of technology trailblazers, marketing pioneers and industry disruptors

Passionate about connecting people and brands through digital channels

Management of Client Services (50%)

Leadership & People Management (25%)

Commensurate with experience, education, and market ($75,000- $85,000)

With support from HR, manage and build Client Services team, and providing performance guidance to ensure best service to projects.

Manage division performance objectives as detailed by annual business plan.

Collaborate with other managers to support cross-functionality across departments

Project Management skills - Strong organizational and planning skills

2+ years of project or team management experience, including meeting facilitation and following through on deliverables

2+ years of client relationship management experience, interacting with various roles and levels

Includes internal team management along with coordination within the client.

Industry knowledge & experience - Understanding of healthcare claims adjudication and support processes

Coordinates and manages client-related internal meetings including scheduling, facilitation, meeting agenda/material preparation, meeting minutes/action item tracking, etc.

Create, interpret, and analyze management reports, financial reports, offering memorandums, document templates, presentations, and other documents.

Manage end-to-end interactions with clients - including client management and communications, document creation and analysis, and proactive transaction management.

3 to 5 years experience in M&A, corporate finance, business, consulting, professional services, finance, legal, or other related fields

Competitive Benefits & Compensation Package. For full-time roles, we offer the following:

Lead and manage a team of M&A client analysts.

Manage one-time (ad-hoc) projects with other teams.

Manages the I.S. Service Desk and I.T. Service Management system.

Manages support staff and project managers.

Manages mobile phones and service provider.

CompTIA Project +, PMP, or other project certification preferred.

Strong leadership skills and strategic thinking.

Creation and implementation of the PMO, including a formal I.S. project methodology and governance.

3+ experience managing or supervising a remote customer service/support team is desired

Help build Client Services strategy, processes and procedures during product launches to operationalize Guardant Health’s Oncology Product Portfolio and Offerings

Manage and coordinate weekly team meetings to update staff on new products and programs, update on procedures and share best practices

6+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required

Prior experience working within a commercial team is a must

Extensive knowledge of using and designing workflows in SFDC (CRM)

4 years of management or supervisory experience

Knowledge of population health management highly desirable

Ensure a highly functioning team to include talent management and development and team building

Experience working and managing remote team members

Experience in insurance, benefits or healthcare highly preferred

Experience in developing executive level customer relationships including negotiation, presentation and polished communication skills

You have 2+ years of management experience.

Proactive mentality and excellent time management skills

Exceptional relationship building and relationship management skills

Manage and track team schedules, performance reviews, daily activities, and use the data to streamline team productivity.

Manage and facilitate cross-team collaborations with Sales, Marketing and Product.

You possess a BA/BS degree or commensurate experience.