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Audiology And Customer Care Services Manager.

Company

Orka

Address United States
Employment type CONTRACTOR
Salary
Expires 2023-06-01
Posted at 11 months ago
Job Description
We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our proprietary design and technology aim to increase access to hearing aids, and we're looking for an expert to ensure that exceptional remote audiology and customer care accompanies our products.
Responsibilities:
•Collaborate with our team to design and implement an effective customer success process.
•Set up tools and systems for remote customer support.
•Define troubleshooting procedures and guide the team in problem-solving.
•Recommend best practices based on experience in the medical or consumer electronics space.
Requirements:
• Proven experience in setting up and improving customer success processes, preferably in the medical or consumer electronics industries.
• Proficiency with customer success tools and knowledge management systems.
• Strong understanding of relevant regulations and industry standards.
• Exceptional problem-solving skills and attention to detail.
• Excellent communication, presentation, and interpersonal skills.
We can not provide Visa status for anyone outside of the USA. Please only apply if you are currently eligible to work within the US.