Care Navigator, Sana Care

Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans and virtual primary care to our customers. Our virtual isn’t your typical telehealth offering. We've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for our members.

Sana is looking for a Medical Assistant to join our virtual practice as a Care Navigator. The Care Navigator will provide clinical and administrative services to support our value-based patient care model. To be successful in this role, you must be highly organized, a great communicator and passionate about patient-centered care.

What you will do

• Assist providers with medication requests, lab results, x-ray results, and prior authorizations
• Work cross-functionally with payer business unit to answer coverage & benefit questions
• Facilitate STAT imaging and lab orders
• Monitor EHR inboxes and support providers with patient correspondence
• Participate in regular touch points regarding patient satisfaction & engagement
• Answer phone line and provide practice information to external providers
• Promote teamwork to support a healthy & happy work culture
• Search for and coordinate specialty referrals requests

About you

• Certification as a Medical Assistant preferred
• Excellent interpersonal skills
• Entrepreneurial. Self-directed. Excited to innovate.
• Knowledge of patient care and examination procedures
• Passionate. You care about making our healthcare system work better for patients
• Detail-oriented and highly organized
• Ability to make patients feel at ease
• Grit. You aren’t worried about getting your hands dirty and working hard when you need to
• You have 2+ years working as a CMA
• Strong written communication skills
• High school diploma or GED required; Associates degree preferred

About Sana

Sana is a modern healthcare company, providing health plans and innovative care solutions for small and medium businesses. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!