Case Management Program Director

The YMCA of Greater Houston provides the following for full-time staff:

• Highly competitive compensation
• Generous and flexible PTO
• Long term disability, basic life insurance and other voluntary benefits
• Free YMCA membership
• Health, dental, and vision insurance
• 403(B) retirement plan

YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As a Program Director on our team, you will play an integral role in helping refugees, asylees, Cuban border crossers, and victims of human trafficking gain access to a wide range of case management services with the goal of becoming self-sufficient.

Duties /Responsibilities
Program Director’s primary responsibilities include:

• Oversee case management services and implement a strengths-based client empowerment model.
• Follow mandated abuse and incident reporting requirements.
• Gather resources for training to enhance professionalism, ensure case managers adhere to basic social work ethics and add additional learning opportunities for staff.
• Maintain close communication with Senior Program Director in order to ensure provision of quality services.
• Ensure adherence to program manuals and grant requirements. Monitor program outcomes to ensure that programs remain in compliance.
• Perform monthly quality assurance reviews to standardize case management services ensuring equity of services and a continuum of care planning for all clients.
• Network with community providers to find relevant resources for clients and their families: public housing, mental health resources, health care and medical services, dental services, etc.
• Reports suspicious and inappropriate behaviors and policy violations to appropriate entities.
• Directly supervise quality assurance staff, program coordinator, case managers and clerks in Social Adjustment Services.
• Monitor compliance with YMCA training requirements monthly.
• Maintain open and effective communication with all departments and work to engage them in client transition planning.
• Other duties as assigned including rotating schedule for food pantry and airport pickup.
• Meets timelines and deadlines as required by YMCA of Greater Houston and funders.
• Advocate for highly vulnerable clients with outside entities such as HHSC, SSA and USCIS. Assist staff to create a long-term plan to help client achieve basic self-sufficiency.

No phone calls or emails please. A YMCA International Services staff member will contact you to schedule an interview if you are a qualified candidate.

Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

• Experience working with refugees and/or multicultural populations.
• Familiarity with refugee issues and refugee populations in Houston.
• Highly motivated and independent.
• Valid driver’s license, clean driving record, automobile liability insurance and a vehicle.
• Excellent verbal and written English communication skills.
• Minimum of 3 years supervisory experience
• Bachelor’s degree in social work, public health, or other related field and/or relevant experience; Master’s degree preferred.
• Must have schedule flexibility; must be able and willing to work on Saturdays, early mornings, or evenings if needed.