Director, Program Management, Consumer Experience

Teamwork makes the stream work.

Roku Is Changing How The World Watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Job Purpose

In response to Roku’s growth and increasing number of complex strategic initiatives, Roku has a Consumer Experience program management group responsible for the planning, organization and management of people and processes necessary to ensure the success of Roku products and key consumer initiatives. The team reports to the leader of Consumer Experience Program Management and consists of senior program management leaders who exhibit both the technical and business acumen necessary for overseeing the entire development of a product. They are strategic, technical and provide oversight for multiple complex product initiatives that require cross-functional team alignment across the company (and externally).

The Director of Program Management, Consumer Experience will build and support execution plans within the product space and strategize to improve, centralize, and/or partner to implement global, consumer facing product features. This person will work directly with multiple cross functional leaders across product, engineering, UX, the business, marketing and external partners to increase performance, optimization, consumer engagement, monetization, and expand Roku's viewer product offerings. This role will be working on the home screen UI, content discovery, Live zone and Sports, and themed experiences. If you love launching consumer facing product features, then this is the role for you!

Ideal Profile

The successful candidate will be motivated by the ability to play a significant role ensuring that Roku is successful in scaling all of its businesses while continuing its long-held reputation of exceeding customer expectations. The ideal candidate has had end-to-end experience in front-end software product launches, is passionate about the Roku consumer experience, and has worked on mobile and web experiences.

The candidate is a senior technical leader with a strong program management background, a head for business, and a pragmatic, data-driven, strategic approach to problem-solving. They will have the ability to influence leaders across different business and functional teams. They will have proven the ability to establish credibility at the executive level and with key partners and experience gaining consensus and approval for product planning efforts across multiple functional leaders. They will have demonstrated examples of shipping successful consumer facing products and experiences that have a positive engagement and monetization results.

They will work quickly to understand business priorities, develop and communicate a plan, prioritize appropriately, and deliver commitments on time. The person will be results oriented, with a focus on achieving key goals as agreed, and identifying when an effort is not on target. They will have the ability to collaborate cross-functionally to solve problems, create scalable process efficiencies, and design solutions.

Key Responsibilities

• Support program planning, quarterly planning, OKRs processes, and prioritization for the VP of Product; partner with product leads, engineering, and business units to ensure alignment, while managing stakeholder communications.
• Manage the post-launch process to identify and drive resolution of customer issues until we have met or exceeded our business and product KPI’s.
• Build out efficiencies and frameworks for home screen AB testing: intake, scoping, testing, and retrospective process.
• Lead multiple core teams consisting of senior leaders across the company to drive the successful development and launch of Roku's viewer product features domestically and into new markets. Examples might include launching new discovery experiences, personalization, journeys on the home screen, and new creative UI monetization opportunities.
• Build, support and maintain team level OKRs and progress tracking.
• Facilitate communications across the company to ensure transparency of program progress and risks, maintain plan-of-record and provide appropriate and timely updates to our executive team.
• Deliver on multi-million dollar, high value partner campaigns for events such as New Years Eve and other experiences that contribute to our overall consumer engagement and monetization efforts.
• Manage critical decision making, anticipate and mitigate potential risks, explore and implement contingency plans, and ensure cross-functional alignment throughout product development.
• Build and present executive level presentations.
• Create and maintain strategic roadmaps and work across multiple stakeholder businesses, among engineering, product, marketing and 3rd party vendors.
• Identify and drive process improvements that reduce risk and improve efficiency for all aspects of product development across the entire company.

Experience/Qualifications

• Flexible to changing development cycles and to maintain calm in the face of uncertainty.
• Ability to present and convey key insights effectively to executive management.
• 10+ years in a senior program management role.
• Ability to come up to speed quickly and contribute in a diverse set of technical areas.
• MS/BS ideally in Computer Science/Engineering or Business.
• Experience with successfully shipping front-end, software products and/or services.
• Ability to build C-suite level presentations.
• Ability to engage business leaders in thoughtful debate on issues, plans, and solutions.
• Experience working on streaming services.
• Strong leadership skills with ability to motivate teams outside of your direct purview.
• Data driven and pragmatic with excellent written and verbal communications skills.

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The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.