Business Strategy Manager - Vehicle Commerce

This is a remote position; the selected candidate can reside and perform the work from anywhere within the United States.
About the Role:
The ideal candidate for Business Strategy Manager, Vehicle Commerce position embodies GM’s Behaviors and brings an insatiable appetite to create personalized, industry-defining experiences for our customers. Bringing a growth mindset, this position will lead the development of experience strategies aimed at personalized, engaging, profitable, long-term customer relationships resulting in a greater share of wallet and brand affinity. As part of the Vehicle Shop & Buy Line of Business, this position will be responsible for collaborating with business and technical partners to build and deliver the strategy, goals, and market assessments for the Vehicle Shop & Buy experience that makes shopping & buying a car simple, personalized, and trusted. As customer's habits continue to shift to online ecommerce, it is critical GM establishes a leadership position in the online vehicle commerce space for both our brands and dealers. This position will lead a team to design a world-class online experience for our customers while establishing strategic initiatives, simplifying complex experiences, and ultimately driving revenue for GM. This position requires someone who is a self-starter, a fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize and thrive in an ambiguous / fast-paced environment is a must. Additionally, this position needs to effectively communicate and build deep understanding of program value and impact across the enterprise to ensure buy-in and support of programs and initiatives into regular strategic priorities and innovation.
Key Leadership Requirements:

• Customer-First Mindset: leverage insights and build relevant strategies to drive preference and loyalty for GM. Experience leveraging customer segmentation and customer journeys to deliver relevant benefits and experiences to drive business results.
• Outcome-Oriented: articulates desired outcome(s), able to asses and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
• Strategic Thought Leadership: possess business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams.
• Team Building and Leadership: track record of leadership and ability to lead / influence at all levels; strong partnership skills with a history of collaborating across organizational boundaries, working with and influencing others, and creating clarity from confusion.
• Business Acumen – Strong strategic acumen, agile decision-making, ability to formulate a strong POV and adjust plans strategically in a changing environment.
• Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data; ability to effectively communicate and translate business needs to technical teams; proactively identifies and resolves problems in a timely manner.

Required Qualifications:

• Passion for understanding the customer needs and delivering an exceptional customer experience
• “Leadership” DNA: Able to motivate and inspire the team to accomplish our goals
• Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance
• Strong analytical skills with demonstrated ability to transform data into actionable information
• Ability work / manage agency partners for benchmarking / strategic insights
• Demonstrated ability to manage multiple projects / programs
• Experience in establishing effective partnerships within and outside of the organization
• BA / BS in Business, Marketing, Finance or related field
• Strong communication skills and ability to tailor communication style, frequency and approach for multiple audiences, including working teams, colleagues and senior executives
• Affinity to facilitate problem solving & collaboration
• Experience working with geographically dispersed teams
• Financial and business acumen in a range of functional areas (e.g., sales, marketing, customer service)
• Must be able to think / act strategically and tactically
• 10+ years’ working in a fast-paced, high-volume consumer-facing corporate or agency environment with responsibility for simplifying complex customer experiences
• Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment
• Strong personal skills to support organizational awareness & participation
• Ability to act as a catalyst for innovation and change
• Effective leadership style, compatible with the team culture: collaborative, flexible, innovative and results-oriented

Additional
Preferred Qualifications

• Master’s Degree / M.B.A.
• CRM, eCommerce, Sales and platforms
• Retail experience
• Demonstrated knowledge of Design Thinking, Agile Development, Customer Journey Mapping, VOC programs, Affinity Diagrams, metrics and data and analytics tools

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
Compensation: The expected base compensation for this role is: (112,141- 175,401 USD Annual ). Actual base compensation within the identified
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Tuition assistance and student loan refinancing;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Discount on GM vehicles for you, your family and friends.
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.