Manager, Enterprise E-Commerce Operations

About Feedonomics - A Remote-First Company
Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!
As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations team at Feedonomics
The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As part of our Global Operations team is the Advertising team, which is a client-centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role
The Manager, Enterprise Operations will be responsible for overseeing, training, and empowering employees across the Enterprise Team. You will be providing guidance to questions and concerns regarding our platform as well as be the main point of escalation for any problems that may occur. You will be responsible for managing the distribution of work across the team as well as ensuring each Enterprise client is being provided best-in-class service
The Responsibilities

• Communicate with various paid search channels and affiliate networks to gain clarity on specific feed request
• Manage escalations and partner cross-functionally to complete root-cause analysis
• Oversight of how to configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
• Responsible for feed quality assurance compliance
• Understand best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into usable product listings
• Troubleshoot data imports that are not functioning correctly, switch data import sources, and ensuring the integrity of data, resolve mismatching product attributes when products are updated, and provide solutions to resolving errors and warnings in various shopping channels
• Continuously analyze current process for ways to increase productivity and quality
• Provide compiled weekly reports to leadership
• Lead and supervise a team of 10+ Enterprise Feed Managers and Enterprise Support Specialists.
• Perform quality checks on individual work performance, identify training needs, and provide coaching ensuring that production goals are met and facilitating career growth
• Ensure accurate logging of client time and account information on Feedonomics internal systems
• Compile, review and provide insight on client reports from Feed Managers and Support Specialists

The Requirements

• Nice To Have: Experience in eCommerce
• Bachelor’s degree in Business Management or Computer Science preferred or equivalent work experience
• Strong relationship management, organizational, and project management skills
• 3 + years leadership experience in Operations
• Excellent Excel/Google Sheets experience
• CRM Software (Salesforce, Hubspot, Zoho, Asana, Toggl) or other data platforms
• Ability to build, motivate, and develop strong technical teams

What's in it for you?

• Monthly half-day Fridays (yes, really!)
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Referral bonus program
• Competitive pay
• Remote work set-up
• Employee Resource Groups (ERG)
• Internal Feedonomics skill certifications
• 401K retirement plans
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.