Benefits Specialist - Remote

Symetra has an exciting opportunity to join our team as a Benefits Specialist!
About The Role
As a Benefits Specialist, you’ll support a Regional Executive and Voluntary Sales Executive for the Life, Disability and Supplemental Health product lines for in-force business. You’ll manage relationships with new and existing customers to sustain and grow business in the Western United States.
What You Will Do

• Lead client education around products, services, and Symetra processes
• Serve as designated primary service contact for a book of business (under 500 lives) located on the West Coast
• Handle renewal process for designated book of business
• Participate in special projects and/or committees with a goal of continual process improvement
• Partner with Implementation Managers to successfully implement new business
• Attend as many implementation calls as possible for new customers in block of business to learn about them while in flight
• Drive proactive service touchpoints with customers and track key activities in CRM database
• Provide excellent customer service and respond to customer inquiries
• Collaborate with Regional Sales Executives to identify business growth opportunities
• Lead implementations from a customer facing perspective for state mandated coverage
• Manage day-to-day service work including Agent of Record changes, licensing updates, amendment activity, sophisticated billing resolutions, data feed set up, claim issue resolution and supporting enrollment events
• Support and back up Regional Account Managers and Regional Implementation Managers
• Build positive relationships and collaborate with internal partners to address service inquiries and provide consultative support
• Work across organization to resolve issues and provide solutions to client as primary liaison
• Attend face to face meetings with customers including stewardship meetings, benefit fairs, enrollment meetings and finalist presentations (5-10% travel)
• Work in partnership with assigned Regional Account Manager to build a dedicated service "team" approach

Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. - Auditor
“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” Cindy G. - Program Manager
What We Offer You
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Want more details? Check out our Symetra Benefits Overview
• Flexible full-time or hybrid telecommuting arrangements
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Compensation
Hourly Range: $27.30 - $45.51 plus eligibility for annual bonus program
Your Experience And Skills

• Able to communicate contract provisions to customers
• Excellent time management skills
• Demonstrate ongoing self-development
• Four to six years industry related experience preferred
• Problem solving
• Sales Proficiency
• Life and Health insurance license required
• Good verbal, written and social skills
• Able to travel up to 10%
• High school diploma Required; College degree preferred
• Strong customer services skills
• Excellent organizational skills
• Solid understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business, and achieving customer satisfaction
• Mathematics proficiency
• Decision making
• Multi-tasking
• Proficiency with Microsoft Office Applications and Windows XP (including MS Word, MS Excel, and MS Outlook)
• General Life and Disability knowledge with an understanding of health and welfare benefits

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit www.symetra.com/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.