Benefits Program Manager Jobs

Overview
As a member of our People and Places team as a Benefits Program Manager reporting into Manager, Global Benefits Operations, you will be supporting the delivery of our global absence management program offerings.
This role is vital in ensuring we provide a best-in-class leave of absence delivery experience to our employees. Putting the employee first, this role would work to resolve leave of absence issues and inquiries in a timely manner by creating and fostering credibility with customers, stakeholders, and both internal and external partners. They would support LOA administration, work to mitigate risk to Intuit through accurate handling of reports and LOA communications. They are responsible for providing subject matter expertise while developing and supporting processes and procedures to drive department efficiencies.
What You'll Bring

• 5 years of comprehensive experience in US Leaves and Disability Case Management and knowledge of the various legislative requirements.
• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
• Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
• Previous experience with HRIS/Payroll systems; Workday experience preferred.
• Successful record of building operational processes and procedures with a focus on continuously improving programs.
• Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
• Ability to work with autonomy through ambiguous circumstances.
• Deep knowledge of ERISA, HIPAA, ADA, FMLA, Worker’s Compensation and other benefits-related legislation
• Strong business judgment and a practical, common-sense approach to getting things done.
• Strong problem-solving, critical thinking, analytical and organizational skills.
• Bachelor’s degree in Human Resources or related field, or equivalent working experience

How You Will Lead

• Provide end-to-end case management by serving as a subject matter expert on the global absence operations, including being the point of contact to resolve leave of absence and time away issues, escalations, claims and appeals, and by partnering with our vendors and internal partners to research leave status updates and ensure accuracy.
• Manage the global absence program, by strategizing and maintaining program initiatives that adhere to organizational objectives and developing program assessment protocols for evaluation and improvement.
• Drive change through effective program management, while driving employee engagement and delivering effective communications.
• Consistently exercise independent judgment and discretion while leveraging Intuit policies, practices, and standards.
• Document communications and necessary regulatory forms, provide operational reports, and service analytics, including ad hoc reports.
• Leverage key data and insights to identify and influence opportunities for improvement in employee experiences, operational efficiency, and strategic enhancements, prioritized in the appropriate governing body.
• Ensure compliance with applicable laws, annual reporting, system configurations, and by researching requests based on country specific regulations.
• Maintain regular contact with employees, leaders, HR business partners, Legal/ER, vendors, and other key stakeholders regarding progress and status of accommodations; assist in the resolution of any challenges related to absence.
• Effectively manage complex projects and deadlines, while partnering with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.
• Provide consultation and coaching on absence inquiries and practices by acting as an advocate for the employee and providing educational support with a focus on problem solving and creative solutions.