Benefits Operations Manager Jobs

The Benefits Operations Manager reports to the Global Benefits Director and leads the development of structures that support the day-to-day operations and administration of the Plans (including 401(k), pension, health & welfare), implements and coordinates strategic initiatives, and assists with vendor management.

Key Responsibilities

• Project manager for program initiatives, including Annual Enrollment. Ensure all plan and policy changes are implemented and communicated appropriately, as needed. Ensure that all participant communications and required notices are completed and distributed in a timely manner.
• Maintain a thorough and detailed understanding of all plan provision and requirements.
• Provide day-to-day oversight and guidance for administration of the Plans. Ensure accuracy with Plan provisions and compliance with legal and regulatory requirements. Proactively work with the Director to address operational issues.
• Review systems, processes, policies, procedures and documents for the Plans, make recommendations and lead initiatives to improve administrative efficiency and service delivery.
• Develop and foster positive working relationships with functional teams (e.g., HR partners, Payroll, Legal, HRIS, Labor, IT, Accounting and others).
• Monitor service levels for carriers, vendors and administration partners to ensure efficient and effective operations and prompt, accurate service to employees. Partner with the Director to address performance issues as needed.
• Participate actively with the Director in strategic business planning processes and assist with implementing short- and long-term operational goals and objectives.

Requirements:

The ideal candidate will meet the following requirements:

• Advanced in subject matter, has an expert level of knowledge in the implementation and administration of 401(k), pension, and health & welfare benefit programs, technology and best practices.
• Experience with collectively bargained plans and extensive knowledge of pension, 401(k) and health benefit plans as well as related governmental/legislative regulations (ERISA, DOL, HIPAA, ACA, etc.), including knowledge of plan design and interpretation.
• Excellent interpersonal and communication skills, including the ability to interact with staff, at all levels of the organization, as well as outside professionals and service providers.
• Flexible, team player that can lead effectively as well as provide support to others in leadership roles.
• Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities. Strong project management skills, including the ability to multi-task and prioritize effectively in order to meet deadlines.
• Minimum 5-7 years of experience in benefits administration/operations (pension, 401(k) and health & welfare) in a large, complex organization.