Benefits Processing Operations Associate Jobs

Proven experience tracking, prioritizing, and balancing a diverse set of responsibilities with competing deadlines.

Experience with benefits administration, human resources, or payroll.

Assist with the administration and auditing of several benefit programs, including FSAs, 401k, health care, and more.

Help ensure Protect Democracy’s compliance with state-based requirements, which includes collecting and managing large amounts of data.

Develop, implement, and test innovative strategies to educate and engage team members on benefits and wellness resources.

Coordinate with our benefits vendors, including our health insurance brokers and COBRA implementation support team.

Minimum 5-7 years of experience in benefits administration/operations (pension, 401(k) and health & welfare) in a large, complex organization.

Maintain a thorough and detailed understanding of all plan provision and requirements.

The ideal candidate will meet the following requirements:

Participate actively with the Director in strategic business planning processes and assist with implementing short- and long-term operational goals and objectives.

Develop and foster positive working relationships with functional teams (e.g., HR partners, Payroll, Legal, HRIS, Labor, IT, Accounting and others).

Flexible, team player that can lead effectively as well as provide support to others in leadership roles.

Extremely detailed-oriented with great time management skills

Strong analytical and data management skills

Strong project management and execution skills

Knowledge of Employer-Sponsored Benefit Plans is a plus

Perform day-to-day operations for our small group health insurance offering

Support system implementation of new benefits and report changes in systems/procedures across teams

Manage and respond to benefit and leave inquiries in HR support inbox (Zendesk)

Partner with the Benefits Manager on benefit reconciliation including invoices, employee deductions, etc.

Partner with HR Manager (Benefits) as it relates to employees on leave

Support with job description management

Enroll and make changes to employee benefit enrollments as necessary

Support and present benefits information in new hire orientation

8+ years of experience working in human resources benefits is required, preferably with a broad scope of responsibilities

In partnership with the Total Rewards team, identify opportunities for continuous improvement in Benefit processes and offerings.

Managing the processing of benefits documentation, including enrollments, terminations, and changes.

Act as a liaison between benefit vendors, brokers, and employees for escalated benefits concerns and issues.

Oversee the administration of employee benefits and wellness programs, aimed at attracting top talent and supporting employee well-being.

Overseeing the administration of retirement plans, healthcare benefits, life insurance, disability insurance, and other employee benefits.

4+ years’ Benefits Administration experience

Knowledge of national health care policies, HIPAA, FMLA, ERISA and associated reporting requirements

Excellent verbal and written communication skills and ability to write or speak about complicated benefit issues in small and large groups

Experience administering benefits internationally a plus

Note actual salary is based on geographic location, qualifications and experience

Ensure the accuracy of all benefits enrollments

Case management for employees on a leave of absence or seeking information on leave of absence.

Coordinate with Benefits Team, Payroll Team and Leave vendor to assist in resolving issues.

Provide Benefits Team with as needed support on key task, ad hoc projects and reporting tasks, including Open Enrollment.

Bachelor’s degree (or equivalent experience)

Minimum 2+ years of leave administration experience

Impeccable attention to details and interpersonal communication skills – both verbal and written.

Identify and report all risk and compliance issues, breaches and suspicious activities to management.

Prioritize and manage own workload to meet service level agreements and internal service delivery standards.

Knowledge of pertinent spreadsheet and word processing software

Bachelor’s degree in Business, Finance or Accounting

Minimum of 2 years’ securities industry experience

Knowledge of Trust accounting systems

· Manage our AskBenefits mailboxes for all US Mediabrands and Kinesso employees

· Draft employee benefit letters for confirmation of benefits start or termination dates

· Draft benefits-related communication for Mediabrands employees (eg, Open Enrollment, Monthly Newsletter, etc.)

· Act as liaison between employee inquiries and the IPG Benefits department

· Handle inquiries and complaints to ensure quick and courteous resolution for various employee benefit programs

· Bachelor’s degree or relevant work experience

Resolving employee issues with benefits administrators and insurance providers

Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures

Ensuring that the firm’s benefits policy is compliant with the set laws and regulations

Actively creating relationships with new clients

Processing enrollments quickly and accurately

Assisting the employees in enrolling in insurance plans

Manages 401k plan, including all Plan Administrator duties: contribution calculations, new comparability design, ongoing compliance, reporting and filing requirements.

Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) certification is a plus.

Minimum of 5 years of progressively responsible experience in benefits and administration.

In-depth knowledge of federal & state regulations pertaining to administration of benefits and 401k plans.

Ensure the reconciliation and tracking of health and welfare benefit payments and audit documentation is established.

Ensures compliance with governmental regulations related to benefit programs and labor law, including ERISA, FMLA, and HIPAA.

Excellent time management, attention to detail

Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment.

Excellent communications skills, both verbal and written; communicate in courteous manner with customers and coworkers.

Able to prioritize, manage deadlines and work well under pressure

Problem solving abilities, and able to understand complex subject matter of information

Perform basic math to determine amounts of payments, overpayments, underpayments, and re-qualifications.

Project, Process and Quality Management

Oversees daily activities and performance management of production team members as necessary.

Utilizes data gathered to make decisions and communicates productivity to management.

Manages employees to ensure daily tasks are completed. Recognizes and corrects behaviors daily and during routine evaluations.

In lieu of degree, 5 years’ experience in a role with proven leadership in a regulated industry

2-3 years’ work experience in a regulated industry

Three to five years STRS Ohio benefits processing experience or a combination of STRS Ohio and other work experience required

Monday through Friday, daytime work schedule with up to two days per week remote work opportunities.

Supervise the departmental operations with minimal supervision to ensure State Teachers Retirement System of Ohio (STRS Ohio) performance standards are met.

Serve as the subject matter expert and provide technical support and guidance to associates; assist in handling complex and difficult cases.

Bachelor's degree in business, accounting or related field required

Ability to plan and act strategically, understanding and foreseeing the impact of decisions and recommendations across systems, departments, and processes