Community Support Specialist Jobs

Garbo is on a mission to help proactively prevent harm in the digital age through technology, tools, and education. We help people and platforms protect themselves and their communities through our new kind of online background check system. Since launching in March 2022, Garbo has launched partnerships with online platforms including Tinder, Match.com, Stir, Plenty of Fish, HUD, Roomi, and NGOs including RAINN and The National Domestic Violence Hotline. We have helped over 2 million people with our technology, tools, and education, detected thousands of bad actors, and our work has been highlighted in Fast Company’s World Changing Ideas for 2023, Fortune, TechCrunch, and many other publications.

ABOUT THE ROLE:

We are looking for a dynamic and passionate Community Support Specialist. In this role, you will be responsible for providing user support while also managing and engaging with our online community across various channels including our customer support ticketing system, social media, and email. You will play a vital role in ensuring user satisfaction, resolving inquiries, and fostering positive relationships within the community. If you have a passion for helping people and building thriving communities, this is the perfect opportunity for you to make an impact.

We are headquartered in New York City, but you can live anywhere in the United States.

This is a part-time role up to 20 hours per week with the opportunity to expand based on growth and needs.

Compensation for this role is $20-$35 per hour depending on experience

To apply for this role:Please send your resume along with a few sentences expressing your excitement for this opportunity to [email protected]

WHAT YOU'LL DO:

User Support:

• Handle user issues with empathy and patience, ensuring a high level of user care and satisfaction
• Respond promptly and professionally to user inquiries and provide accurate information or solutions to their questions or concerns
• Collaborate with other teams, such as marketing, product and/or engineering, to resolve complex user problems
• Proactively identify opportunities to improve user support processes, tools, and resources.
• Document trends among user inquiries and escalate technical issues as needed
• Update and maintain a knowledge base with relevant resources, FAQs, and troubleshooting guides for users and partners
• Stay up to date with product features, updates, and industry trends to effectively assist users and provide accurate information

Community Engagement:

• Actively participate in building our community by facilitating conversations, responding to comments, direct messages, and mentions, and providing helpful information or resources through social media and other channels
• Identify and escalate trends or recurring issues to the appropriate teams for proactive resolution
• Have the potential to create engaging content and events for our community across channels alongside our marketing team that support our mission and vision

WHAT YOU'LL NEED TO SUCCEED:

• Ability to handle complex subjects and issues
• Exceptional empathy and understanding of Garbo users
• Exceptional writing, research, and communication skills
• Strong understanding of Garbo’s target audience (Gen Z, millennials)
• Social media content creation experience (Instagram, TikTok)
• Previous customer service and support experience
• A college degree AND / OR 1-3 years of relevant experience

If you are a paralegal, legal secretary, in law school, interested and/or experienced in legal operations, this is a great early career opportunity and we highly recommend sending your resume to us.

WHO YOU ARE:

• Find it exciting to work in a dynamic and high-impact environment
• Have a passion for Garbo’s mission and vision
• Eager to learn and develop hard and soft skills
• Have excellent time management skills
• Willing to jump in where and when needed
• Simultaneously an independent contributor and team player
• Thrive to be the best version of yourself

Garbo’s culture is one of collaboration, communication, and consideration. We are a small team that believes in transparency, accountability, and making an impact.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.