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Company | Carrot Fertility |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-17 |
Posted at | 8 months ago |
About Carrot
- Ability to empathetically support a diverse member population through all paths to parenthood
- Superior communication skills, both written and verbal
- Bachelor's Degree or equivalent work experience
- 1-3 years of experience working in a direct customer- or client-facing role
- Previous call center metrics and understanding of Call-Center KPIs
- Bi-lingual in either Spanish or French Canadian preferred. Additional languages are an added benefit. If not bilingual, previous use of a translation services in a call center
- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction,and/ or gestational carrier arrangements
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