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Community Support Lead Jobs
Company | NEAR Foundation |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Technology & Services |
Expires | 2023-07-27 |
Posted at | 10 months ago |
NEAR has the reputation of creating and nurturing a warm, welcoming and inclusive community. Community Moderators usually act as the first touch point to the NEAR ecosystem and play a vital role in ensuring that the NEAR community is thriving and healthy by offering a safe and inclusive space online.
- Evaluate and introduce tools that assist the team of moderators with their work
- Relay feedback from the community to the NEAR Foundation
- Develop a roadmap with timelines for decentralized community support & moderation
- Constantly find new ways to refine and improve community experience
- Build a sense of community(SOCI) and facilitate the process of people helping each other.
- Be responsible for 24/7 coverage on Telegram, Discord, Forum & Reddit
- Set up ways to measure the right metrics for community channels
- Define, execute and manage the strategy and roadmap for NEAR Community channels
- Develop escalation processes and moderation guidelines
- Maintaining and improving engagement on community channels
- Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
- Strategic thinker who can build thoughtful, data and insight driven plans for community channels
- A proven track record in leading community building or moderation teams
- Produced reports on relevant moderation statistics, issues and outcomes
- Not required, but nice to have: ability to read and write in multiple languages
- Great knowledge of online communities and cool under pressure
- Strong understanding of Web3 terms and technology
- Excellent writing and communication skills in English
- GROW CONSTANTLY: learn, improve and fail productively so the project and community are always becoming more effective
- PRAGMATISM OVER PERFECTION: find the right solution not the ideal solution and beat dogmatism by openly considering all ideas
- OPENNESS: operate transparently and consistently share knowledge to build open communities
- ECOSYSTEM-FIRST: always put the health and success of the ecosystem above any individual's interest
- MAKE IT FEEL SIMPLE: strive to make the complex feel simple so the technology is accessible to all
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