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User Support Advocate Jobs

Communications Support Analyst (Training/User Guides/Security)
By Central Point Partners At United States
Exceptional organizational and interpersonal skills including teamwork and time management.
Time management and organizational Skills
Draft, review and edit communication drafts according to business requirements and ensure compliance with Huntington's standards and brand guidelines.
Draft user guides and other training materials according to business needs and requirements
Knowledge of communication techniques and methods, including alternative ways to inform via written, oral, and visual media.
High school diploma and 3-5 years of corporate communications or similar experience
Analyst User Support Jobs
By Fort Bend ISD At Sugar Land, TX, United States
Experience with trouble ticket management system preferred
Manage and maintain PC/IOS desktop and tablet equipment in the District by primarily providing remote assistance and secondary on-site dispatch support
High school diploma with one to four years of equivalent experience may be considered in lieu of degree requirement
Experience with remote access tools and network client connectivity preferred
Certification in MCDST, MCP or relevant A+ Certification or Apple Certification preferred
Experience with mobile devices such as notebooks, tablets and smart phones
User Support Technician - Remote Option Available
By Akerman LLP At , Orlando, 32801, Fl

Job Details Description Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National ...

Benefit Support Advocate Jobs
By Insight Global At United States
1-year call center customer service experience (high volume environment) or hospitality/retail customer service experience
Strong problem solving skills and customer first mentality
Quiet work from home set up without distractions
Positive attitude and ability to communicate effectively with all levels
Comfortable in a fast-paced/high volume environment
Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
User Support Technician - Remote Option Available
By Akerman LLP At Orlando, FL, United States

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front line ...

Service Advocate Iv Clinical Support -Remote
By Florida Blue At United States
Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient certification and/or prior authorization requests.
Initiates and manages clinical referrals for members.
What are your key responsibilities?
Acts as a liaison between hospitals, physicians, health plans, vendors, patients, or referral sources.
Verifies and obtains authorizations if needed. Enters referrals and documents communications, actions, and other data in departmental systems.
Refers cases requiring clinical review to appropriate clinical professionals.
Director, User Support (Remote)
By Certificial At Holly Springs, NC, United States
Implement strategies to reduce incoming User Support tickets by working with Customer Success, Product Management, and Engineering
Utilize metrics to manage the User Support desk and ticketing systems effectively
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills
Manage the ZenDesk platform, including macros, self-service bot, root cause analysis, templates, etc.
BA/BS degree or equivalent work experience
5+ years of experience building and managing high-performing User or Customer Support teams
Director, User Support Jobs
By Certificial At Holly Springs, NC, United States
Implement strategies to reduce incoming User Support tickets by working with Customer Success, Product Management, and Engineering
Utilize metrics to manage the User Support desk and ticketing systems effectively
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills
Manage the ZenDesk platform, including macros, self-service bot, root cause analysis, templates, etc.
BA/BS degree or equivalent work experience
5+ years of experience building and managing high-performing User or Customer Support teams
Supplier Support Advocate Jobs
By Greystar At Texas, United States
Maintain knowledge of supplier requirements and order and invoice processing procedures to ensure all processes and procedures are followed.
Maintain knowledge and comply with owner regulations of all the accounting systems used by any managed community.
College degree in a related field or equivalent combination of education and experience required.
Demonstrated proficiency in word processing, spreadsheet, property management (Yardi), and database management programs in order to complete required reports preferred.
Interact with various departments to ensure smooth changes and processes are understood and followed.
Provide ongoing supplier support by maintaining the system queue and responding to tickets and e-mails.
Support Advocate/ Asleep Overnight (65.2)
By Seven Hills Foundation At New Bedford, MA, United States
Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
Commitment to assisting people with varying disabilities to participate fully in their community and in their own lives.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Support Advocate (Res. Pt) (65)
By Seven Hills Foundation At Dartmouth, MA, United States
Commitment to assisting people with varying disabilities to participate fully in their community and in their own lives.
Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
Student Loan Assistance: Consolidation and free debt counseling!
High School Diploma or equivalent
Valid Driver’s License & Good Driving Record
Varied interests and personal connections in the local community.
Benefits Support Advocate Jobs
By Insight Global At High Point, NC, United States
Employee benefits/provider services experience, healthcare, insurance
1+ years of Call center customer service experience (high volume environment) or hospitality/retail customer service experience
Strong problem solving skills and customer first mentality
Quiet work from home set up without distractions
Positive attitude and ability to communicate effectively with all levels
Comfortable in a fast-paced/high volume environment (how many calls per day?)
User Support Workforce Analyst - Usds
By TikTok At , Phoenix, Az
Proficient Excel skills and data analysis acumen with spreadsheet software, including experience with SQL and data pipelines.
Monitor and manage resources in real-time to maximize associate performance to meet SLA goals and business objectives.
Bachelor's degree in Mathematics, Economics, Operations or equivalent practical experience.
Ability to manage and drive process related automation with technical support when needed
Experience in analyzing, interpreting and summarizing data, as well as presenting reports, forecasts, trends, and recommendations to cross-functional stakeholders.
Strong communication skills, information analysis & interpretation capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
User Support Specialist Jobs
By CGS Federal (Contact Government Services) At Miami, FL, United States
5+ Years of experience with problem management, technical customer services, or in technical help desk position
Required skills, knowledge, and abilities include:
Alerting management to recurring problems and patterns of problems.
Working knowledge of computers, printers, scanners, including how these pieces of technology interact with each other
Strong documentation skills, including the ability to produce technical documents
THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
User Support Specialist Jobs
By CACI At , Atlanta, 30333, Ga
We offer competitive benefits and learning and development opportunities.
Provide user support to client by performing a variety of clearinghouse functions and activities
Serve as subject matter expert for the operations (enrollment and participation) of the helpdesk.
Supports technical reports and documents representing summary of monthly inquiries.
Supports technical writing for program and operation documentation.
Supports the creation of documentation in presentation-ready quality output.
User Support Specialist Supervisor
By CGS Federal (Contact Government Services) At Washington, DC, United States
5+ Years of experience with problem management, technical customer services, or in technical help desk position
Required skills, knowledge, and abilities include:
Alerting management to recurring problems and patterns of problems.
Working knowledge of computers, printers, scanners, including how these pieces of technology interact with each other
Strong documentation skills, including the ability to produce technical documents
THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
Support Advocate/ Asleep Overnight (65.2)
By Seven Hills Foundation At Fairhaven, MA, United States
Health Insurance Offered through Blue Cross Blue Shield, with generous company contribution.
Commitment to assisting people with varying disabilities to participate fully in their community and in their own lives.
Foundation, offers a $1,000.00 Sign-on Bonus
Enhanced Retirement Plan 25% - 33% Employer match based on tenure.
Student Loan Assistance Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
User Support Analyst I - Weeknights & Weekends
By Munger, Tolles & Olson At , Los Angeles, Ca $30.50 an hour
IManage (or similar document management systems)
iManage (or similar document management systems)
Provide remote-hands assistance to engineering team.
2-4 years of experience with large (>300 users) environments.
Strong written and verbal communication skills.
Ability to travel up to 10% of the time, at times to remote locations with little notice.
User Support Representative Jobs
By ASSURANCE At , Remote $18.26 - $19.71 an hour
Maintain expert level knowledge of Assurance platform with the ability to assist users through majority of questions
Work with other teams (Product development, Finance, Data Science) to further escalate and solve customer issues
Identify and track user issues and complaints to ensure transparency and improve the customer experience
Ability to take initiative and manage multiple tasks and projects at a time
Prior experience with Zendesk and Intercom support platforms preferred
Experience in the Insurance industry, and/or working with on-demand networks preferred
User Support Specialist Jobs
By Rumble At United States
Excellent communication skills and patience to deal with platform users of all ages and varying level of technical knowledge.
Basic knowledge about popular video platforms and social media sites: Twitch, YouTube, Facebook & Vimeo
Ability to self manage effectively while keeping constant communication with the team.
We pay competitive salaries and provide great benefits
Remote: Eastern Time Zone only, also willing and able to travel 10%-25% of the time (mostly domestic)
Maintaining a positive, empathetic and professional attitude toward users at all times