Associate Director Of Operations

CRD Careers has partnered with the largest nationally recognized full-service amenities provider to the multifamily housing industry in the search for an Associate Director of Operations. This role is based out of Miami, Florida.
As an Associate Director of Operations, you’ll be responsible for providing direction for up to 10-20 District Managers within several assigned markets.
In this role, you’ll ensure client satisfaction by providing unparalleled service to property managers. As a leader, you will provide consistent on the job training and ongoing professional development for associates.
Essential Duties Include

• Evaluate, analyze, and interpret performance data and metrics including budget management.
• Assist District Managers with complaint resolution and client retention efforts with adherence to Valet Living policies and procedures.
• Direct, lead, support, motivate and develop a district team, and build a shared commitment to improving business performance, and provide coverage for District Managers and Regional Director of Operations (RDO) as needed.
• Recruiting, training and development of all District Managers and Subject Matter Experts (SMEs) in assigned territory.
• Assign new communities in Salesforce and internal systems and manage system compliance through consistent communication.
• Conduct spot checks based on service, budget or safety concerns and provide a summary assessment to the RDO.
• Monitor company vehicle conditions, including fuel and maintenance schedules.
• Manage adoption, implementation, tracking, and completion of assigned regional projects, other duties and ad-hoc projects as assigned.
• Partner with Regional Account Manager, District Managers and RDO, sales, and operations associates within the region to maintain and expand client base and identify new sales opportunities.

Requirements
You are a good fit if you have the following experience, education, and skills:

• Project management skills -- planning, coordination of work, detail orientation, highly organized, and good time-management.
• High school diploma or GED required.
• Proficiency in MS Word, Outlook, Excel & PowerPoint.
• Basic knowledge of personnel policies including hiring, interviewing, and terminating.
• Three years of related leadership experience, budgeting, and reporting preferred.
• Proven success in building teams and fostering business relationships with customer service experience or a strong customer service focus.

Benefits

• Generous paid time off program in which benefits increase along with your tenure with the company
• 401k plan with a generous company matching contribution
• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options