Associate Director, Brand Research & Insights

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Position Summary

Are you inherently curious? Are you passionate about consumer research? Are you looking for a high-visibility role where you can make an impact? We’re looking for an Associate Director, Market Research to help take the insights function to the next level. This is your chance to make your mark on the company that’s transforming virtual healthcare to empower people everywhere to live their healthiest lives.

In this position you’ll leverage your deep research, analysis, and storytelling skills to champion the role of insights and drive business outcomes throughout the organization. You’ll build connections with senior leaders across the organization to identify knowledge gaps and develop a strategic learning agenda. Your work will be essential to Teladoc Health’s brand strategy and growth. Your work will inform our brand strategy, build our understanding of target audiences across the business, identify opportunities for product positioning and messaging, and develop compelling materials for commercial sales. This role reports to the Sr. Director, Brand Management.

Role and Responsibilities

• Own and expand the primary market research function at Teladoc Health, supporting all aspects of the research process, including identifying and scoping research needs, vendor selection and contracting, study design, analysis, and communication of results
• Manage the invoicing, contracting, and onboarding of research vendors
• Build the capability. We’re looking fora self-starter who can champion the insights function and find opportunities to inspire the organization with data and learnings
• Collaborate cross-functionally to identify knowledge gaps across the business and develop a research learning agenda
• Create clear, compelling, and data-driven research presentations that influence stakeholders across the organization
• Develop processes for continual improvement, including documenting best practices, communicating insights and learnings, and developing a research intake process and catalog
• Serve as a trusted partner to leaders across the organization, providing insights and guidance on how to action against key learnings
• Maintain an insights library and ensure that information is accessible and up to date

Skill Requirements/Preferences

• Excellent communication skills, including the ability to translate complex methodologies or findings into easy-to-understand language
• Skilled across a variety of methodologies, including qualitative and quantitative
• Experience in a fast-paced environment and managing through ambiguity; ability to juggle a variety of projects concurrently
• Bachelor’s degree in a related field, master’s degree a plus
• Comfortable with agile approaches to research and interested in experimenting with new tools
• Ability to build relationships at all levels of the organization; excellent interpersonal skills
• Experience in, or knowledge of, the healthcare industry is a plus
• 10+ years of market research experience, with several years working either in-house or at an established research firm

The base salary range for this position is $130,000-155,000 . In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.