Associate Director, Research Network Operational Effectiveness

Job Overview
Lead complex, highly visible, global projects for the Operational Effectiveness Services (OES) delivering innovative global solutions that identify and accelerate operational productivity improvements, optimization, and efficiency. Cross-functional project engagements will drive collaboration while resolving business obstacles ensuring high quality, timely, on budget deliverables in accordance with SOPs, policies, and practices. As subject matter expert will sustain and improve the OES’s commitment to being the center for operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization.

Essential Functions
• • Serve as lead and advisor for large scale, cross functional, global projects across OES core services, functional groups, and regions with a data capture, project planning, change/data/process management, compilation, and high quality deliverable generation focus.
• • In conjunction with OES senior/executive management will provide expert review regarding the scope and types of initiatives appropriate for OES engagement.
• • Participate in initiative response/development and presentations providing project expertise.
• • Maintain knowledge of current OES initiatives and staff resourcing to provide input enabling sound decision making regarding OES initiative selection, methodology, and scope.
• • Initiate and lead discussions with operations, OES management, and executive management teams to determine project scope, timelines, and feasibility for assigned project(s).
• • Evaluate and provide feedback regarding risks, quality, and overall probability of success to minimize negative impact on project objectives and deliverables.
• • Manages project activities for staff responsible for project analysis, planning, strategy, and implementation, ensuring projects are meeting or exceeding timelines and expectations enabling successful implementation.
• • Finalize project budget and scope of work to meet financial and company goals (meet or exceed targets). Proactively ensure adherence to process and change control processes.
• • Supervise project information and tracking systems.
• • Provide advice, support and guidance as needed to serve as mentor to colleagues.
• • Serve as knowledge expert for service area and contact for senior and executive management reporting on assigned initiatives.
• • Review and approve optimal techniques such as Statistical Process Control, Six Sigma, SPC and other process / data analysis techniques necessary to analyze global process improvement initiatives and align process with overall strategy ensuring alignment and incorporation with overall strategy.
• • Identify and establish transparent, successful collaboration with internal and external stakeholders: OES, client and IQVIA throughout the life of project
• • Lead high level presentations to OES and executive management.
• • Contribute to discussions regarding implementation of OES strategy on a global basis as needed.
• • Resolve and escalate issues in a professional and timely fashion.
• • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status