Analyst/Senior Analyst, Benefits Administration

Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 68454
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• This role will interface with other Benefits and Retirement team members and external benefits administrator or other vendors to support operational excellence and the delivery of Joint Collective Bargaining Agreements (JCBA) provisions and a positive team member experience as it relates to health and welfare benefits.
• The Benefits Analyst/Sr. Analyst is a member of the Benefits team within the People organization and will be responsible for administering health and welfare plans.

What You'll Do

• Analyzes census data to monitor the administrative accuracy of health and welfare plans, including medical, dental, vision, flexible spending and savings accounts, income protection benefits, retirement plans, and other benefits programs including wellness and voluntary benefits
• Develops presentations and written materials to explain our benefits program to employees. Creates and reviews benefits communications and maintains external and internal websites
• Drives accountability of external suppliers by validating data integrity to ensure the highest quality delivery of service in accordance with benefits delivery rules and service levels
• Defines requirements and designs an enhanced user experience with a focus on continuous improvement during new hire enrollment process, life events, annual enrollment, separation process, or survivor support
• Creates process maps and documents requirements related to the delivery of benefits
• Monitors call center performance and analyzes data (volume, handle time, speed to answer etc.) to optimize staffing levels during peak periods such as annual enrollment
• Performs other duties or ad-hoc projects as assigned to drive business objectives
• Performs complex analytical work in support of troubleshooting member issues related to benefits eligibility, dependent verification, life events, COBRA administration, and special programs such as sick-bank conversion, wellbeing rewards, leave programs, early-out programs etc.
• Analyzes JCBA provisions and works with benefits administrators to design functionality and implement automation. Performs testing and monitors production environment for accuracy
• Interprets benefit administration rules, plan requirements, and JCBA agreements
• Creates reporting dashboard using census, case management, and escalations data. Mitigates escalations through analysis of trends and recommends process improvements

All you'll need for success
Minimum Qualifications - Education & Prior Job Experience

• 3 years minimum analytics and/or operations experience
• Bachelor’s degree or equivalent experience/training

Preferred Qualifications - Education & Prior Job Experience

• Bachelor’s degree in Computer Science or Technology field is preferred
• Prior experience with ensuring vendor operational excellence
• Working knowledge of benefit plans or benefits administration

Skills, Licenses & Certifications

• Must have strong working knowledge and ability of Microsoft Office software, including Excel (Vlook-up, Pivot tables, other formulas), Outlook, Word, and PowerPoint
• Ability to travel (15-25%)
• Detail-oriented with strong organizational skills and the ability to multi-task and effectively prioritize work, with emphasis on accuracy, timeliness, and operational excellence
• Effective team player with the ability to collaborate, as well as work independently
• Strong interpersonal skills required with the ability to effectively communicate with multiple levels of internal and external partners to achieve common goals
• Must meet strict deadlines, with the ability to adapt in a fast-paced, changing, and complex benefits environment
• Ability to independently research issues using strong analytical and problem-solving skills
• Ability to complete trend analysis to provide recommendations for improvement
• Self-motivated individual with the passion and desire to obtain additional knowledge and experience across multiple areas of the organization

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American
Feel free to take advantage of all that American Airlines has to offer:

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Additional Locations: None
Requisition ID: 68454