Amazon Ecommerce Manager Jobs

Our brand…

At Solawave, we're doing things a little differently. We're a team of innovators and skincare enthusiasts nestled in Culver City, Los Angeles, redefining the skincare landscape with our acclaimed products that are consistently in the spotlight. Our line-up has captured numerous awards and experienced explosive growth within a short period (only 2.5 years!), a testament to our commitment to quality and innovation. We've gained a strong community of skincare lovers who swear by our revolutionary products. Our products are available at many retailers including Nordstrom, Neiman Marcus, and Ulta. We're not just another skincare brand - we're leading the conversation, pioneering trends, and shaping the future of skincare.

The role….

As Solawave continues its expansion in the skincare industry, the leadership team is looking to hire its first Amazon ecommerce Manager. Reporting to the CEO (and ultimately our VP of Growth), the Amazon eCommerce Manager will enable the brand’s continued growth through its DTC channels. As our Amazon eCommerce Manager, you'll be our in-house Amazon guru, owning the journey of boosting our online presence and sales on the platform. You'll wear multiple hats, taking full ownership of our Amazon account, regularly auditing and constantly optimizing our product pages to maximize conversions and optimize our presence on amazon. From the smallest product details to our overarching brand strategy, you'll ensure that every part of our Amazon presence is in perfect harmony with our brand.

You'll work cross-functionally with various teams to launch new products and update content on the platform. You’ll also manage our inventory to ensure we're always in stock and shipping products promptly. From advertising strategies to technical issues, you'll handle it all with a keen eye and proactive attitude. You will dive deep into data, tracking our performance and identifying areas of opportunity. And you’ll manage customer reviews and use them as a valuable resource to enhance the customer shopping experience.

The work you’ll own…

• Manage all aspects of the Amazon platform to grow revenue and profitability
• Monitor and optimize product listings to ensure accurate and compelling content, images and keywords
• Oversee the process to support customers all the way through the delivery of their purchases
• Collaborate with the Brand and Product Development team to launch new products and update product pages, A+ content, comparison tables, and brand stores
• Trend analysis and related forecasting
• Manage technical issues promptly and effectively to ensure optimal performance
• Monitor site analytics to identify opportunities for growth and make data-driven recommendations to stakeholders
• Collaborate with demand planning and supply teams to maintain stock levels and ensure timely shipping, adhering to Amazon's EDI and processing requirements
• Monitor our performance against competitors, devising and implementing strategies to increase our market share
• Develop strategies to gather positive reviews through various channels, including on-site, post-purchase, and product packaging strategies
• Identify opportunities to increase traffic and conversions through keyword research, sales analytics, and tracking tools
• Proactive, quick to respond and the ability to pivot instantly
• Conduct regular audits of our account, product pages, and brand store to ensure compliance, optimization, and accurate representation of our products and brand strategy
• Analyze data and analytics and present concise, relevant reports to the founders on a regular basis
• Nurture relationships with Amazon representatives for information and support
• Implement effective promotional campaigns, including deals, coupons, sponsored products and advertising to drive sales growth. Coordination with the greater marketing functions is critical to ensure consistent pricing and messaging across all channels
• Stay updated with Amazon policies, programs, and market trends
• Work cross-functionally with the digital advertising team, managing advertising strategy, campaign focus, targets, budgets, and monitoring advertising effectiveness

How we measure success …

• Customer Satisfaction
• Sales Growth
• Conversion Rate
• Inventory Management
• Product visibility
• Advertising ROI & CAC

What we are looking for …

• Exceptional ability to build effective relationships and influence people to achieve business goals
• Ability to excel at multi-tasking in a fast-paced, results-oriented team environment
• Strong presentation skills with the ability to deliver clear, concise information supported by data
• Bachelor's Degree required; MBA or M.S. preferred
• Proficient in Google Suite skills; Amazon research and analytics tools
• CPG skincare or beauty industry experience preferred
• Comprehensive knowledge of the retailer media landscape (search and programmatic); experience with Amazon Advertising preferred
• Minimum of 5 years of progressive experience in the Amazon ecosystem - preferably working in-house where you owned the P&L for the Amazon channel of similar-sized consumer brand

Other fun details …

• Based in our LA office, located in Culver City, this role will have a hybrid work schedule with 3 days in the office
• This role will initially report to the CEO, but eventually will report to the VP of Growth once hired

Additional Benefits & Perks...

• Healthcare Benefits: we offer competitive group medical insurance, disability benefits, dental and vision plans.
• Our office: We have created a space where you will feel as comfortable as you would at home. We supply lunch Monday through Thursday, have a fully stocked kitchen, and sponsor a monthly happy hour. Our office is dog-friendly, so you don’t have to leave your faithful companion at home. Ergonomic chairs and adjustable standing desks ensure your comfort throughout the day. Meeting pods and telephone booths allow you to have confidential conversations, brainstorm ideas, or simply find a quiet corner when you need that extra focus. This is the place where you can be you and collaborate with some of the most amazing people you will ever meet.
• Laptop provided by Solawave
• Basic life insurance covered by Solawave
• Skincare Credit: Every employee receives free Solawave products plus $200 per quarter to try other skincare products on the market
• Competitive paid time off policy
• Equity: All Solawave employees will have the opportunity to own a part of the company through our Employee Stock Purchase Plan.
• Annual Bonus: This position is eligible to participate in our annual bonus program

We encourage you to apply….

At Solawave, we value our differences and we encourage all - especially those whose identities are traditionally underrepresented in the beauty & skincare industry - to apply. We look forward to reviewing your application!