Ecommerce Manager Jobs

About Barrett Beverly Hills:

Barrett Beverly Hillsand its wellness product arm (Barrett Recovery)is a growth-minded, inclusive, and forward-thinking company. Our teams of providers, leaders, and subject matter experts in all things aesthetics make Barrett Beverly Hills an incredible place to work. Our office is located in the heart of Beverly Hills, and our office culture is dynamic, fast-paced, and a place to grow individually and as an organization.

Our mission is to provide natural-looking results with a holistic approach that enables people to feel even better about themselves.

Our core values are:

Compassion

We are motivated every day by the impact and connection we make within our community.

Quality

Our standards are high. We value a results-driven best in class culture of excellence.

Authentic

We promote a diverse, inclusive, and transparent environment where integrity and honesty are at the forefront of all we do.

Natural and Holistic

Our comprehensive and integrative approach to the Barrett experience goes beyond the services we provide - it is embodied within our ethos.

Innovation

We think different. We embody a progressive approach and leverage the latest technology and techniques.

About You:

• Self-driven/proactive and able to easily communicate creative/analytical ideas and collaborate within a team.
• Obsessed with finding 'white-space' as it relates to products and finding ways to service the opportunities through product development.Strong organizational skills and able to prioritize tasks.
• A lover of all things Wellness and E-commerce.
• Deadline-driven and capable of multi-tasking.

Scope of Work:

Are you looking for that startup environment where you have the opportunity to be a key player within our newest venture? We are excited to be hiring for this critical role, E-Commerce Manager. This is an incredible opportunity to imprint your DNA on our newest division. We are looking for someone to join our team who is passionate about customer experience, sales and product development! This is a highly visible role based full-time in our Beverly Hills Headquarters with a collaborative and innovative team.

Operations & Customer Service:

• Identify relevant suppliers (including managing relationships with current and sourcing new) for sourcing new products to develop and launch.
• Communicate with suppliers during quoting, purchasing, and inventory transit.
• Fully oversee supply management and inventory reordering.
• Manage shipping logistics issues ranging from carrier pickups, lost packages, and damaged shipments to incorrect invoices.
• Handle all customer communications (social, web, ecomm, and digital).
• Lead other departments to understand the growth, opportunities, and overall success of the ecomm and web programs.
• Regularly track and report on statistics and inventory (including selling through, inventory, Google Ad ROI, etc).
• Pack and process products for shipping.
• Prepare and print shipping labels + manage the ecomm sales process from start to finish.

Merchandising:

• Manage 3rd party merchandising tools such as Product Reviews & Loyalty programs.
• Create and manage the execution of the site merchandising calendar/quarterly framework.
• Develop and execute a plan to optimize site speed, design, check-out processes, & upsell/cross-sells.
• Become versed in content management systems and its merchandising ability and potential; develop the ability to mine for new merchandising opportunities using content management functionality.
• Assess the competitive landscape to understand emerging online trends and recommend changes to the digital experience as appropriate/relevant.
• Own product metadata, such as product tags, attribution, filters, thumbnails, product descriptions, etc.
• Responsible for creating and maintaining the visual merchandising of the D2C site (including homepage, landing pages, category pages, product listing/description pages, collections, tags, carousels, discount codes, and any new product discovery features).

Your key performance objectives:

• Be highly adaptable in day-to-day business operation functions while upholding policies and procedures.
• Drive sales and overall P&L impact for the Company business in alignment with business objectives. Grow the program to exceed projected targets and create new trends in terms of growth financially.
• Develop and monitor KPIs that support data-driven decision-making around site layout, content placement, site structure, and website content optimization to deliver on business objectives.
• Ensure enhanced customer experience throughout every touchpoint, from browsing the website to receiving their order(s).

You have proven performance in:

• Managing e-commerce and continually optimizing the site(s) and identifying ways to improve the overall presence and success of web presence.
• Working at a startup or small business and comfortable with problem-solving and wearing different hats.
• Outstanding communication and interpersonal skills, as well as a strong leadership and project management presence.
• Fluent in Google/Microsoft suite, in particular Excel, Woocommerce, Shopify, and wordpress

Nice to have but not required:

• While not required, experience in the beauty or fashion industry with an e-commerce brand is also highly regarded.
• Experience with Woocommerce, Square, Shipstation and Amazon Seller Central highly regarded.
• 1-2 years of e-commerce experience preferred.

Physical requirements:

• Being on-site for all shifts, Typical work schedule is Monday through Friday with some Weekend involvement for occasional team building events or retreats
• Prolonged periods of sitting or standing
• Extended periods of computer and phone usage

Benefits for working at BPS:

• Matching 401K
• A company that wants to see you grow!
• Free parking
• Sponsored Equinox Gym Membership
• Company Sponsored Training
• Health Insurance, Vision, Dental
• Wellness Suite that features massage chairs, meditation space, a library and a move room with a Peloton, treadmill and weights
• Generous employee discount