Ecommerce Manager Jobs

Job Summary

We're seeking a highly motivated and experienced eCommerce Manager to oversee the LA Clippers' DTC website. The ideal candidate has a strong background in building eCommerce retail from the ground up.

As the eCommerce Manager, you'll handle all aspects of running our retail website, including eCommerce strategies, customer experiences, online fulfillment operations, digital retail initiatives, and some customer support. Your focus will be on driving online sales growth, meeting revenue goals, and identifying areas of opportunity. Excellent management and peer relationship skills are crucial for collaborating with cross-functional partners. If you are passionate about digital retail management, have a track record of success, and thrive in a fast-paced environment, we encourage you to apply for this opportunity to develop and manage the Clippers' digital commerce channel.

To be considered, you should have a successful history of building operational excellence for online retail, using data to inform decisions, and being hands-on with execution. We're looking for a team player who is passionate about elevating the brand, delivering consistent storytelling, and making a lasting impact in sports retail and merchandise.

What You Will Do

• Continuously evaluate warehouse operations to drive improved performance, cost efficiency, and customer experience.
• Collaborate with the Marketing team to capitalize on online marketing opportunities while maintaining a consistent brand approach.
• Build the eCommerce roadmap and strengthen cross-functional management capabilities.
• Oversee customer service inquiries as needed.
• Develop and implement strategies to improve traffic, engagement, conversion, and profit margins.
• Manage and adhere to the eCommerce operating budget, measuring and reporting on effectiveness.
• Lead eCommerce development projects for website changes.
• Lead the Clippers' website end-to-end strategy to daily execution, focusing on increasing eCommerce sales and enhancing return on investment.
• Make shop.clippers.com the go-to platform for Clippers fans with an seamless, intuitive and engaging experience.
• Work with external resources and vendors to achieve business goals.
• Monitor and drive key performance metrics for excellent customer experience and fulfillment.

Your Background, Skills and Qualifications

• Self-starter with a high sense of urgency and an entrepreneurial spirit.
• Extensive knowledge of Shopify eCommerce platform and SEO/SEM.
• 5-7 years of experience in eCommerce and online marketing.
• Self-starter and entrepreneurial spirit with hands-on approach towards business.
• Due to the nature of this industry, the candidate must be available to work a flexible schedule, including weeknights, select weekends, and holidays.
• Track record of delivering results and making impactful decisions.
• Expertise in current eCommerce industry best practices.
• Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
• Strong strategic, analytical, and executional skills.
• Effective interpersonal skills, both oral and written.
• Demonstrated dedication with the ability to lead projects from origin through execution.

Compensation

Benefits and Perks

We offer a competitive benefits program, including:

• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Financial Education and Wellness Program, including access to Certified Financial Planners
• Paid parental leave
• Company-paid Life and AD&D Insurance
• Medical, Dental and Vision plans
• Paid vacation and sick time
• Voluntary Life Insurance options for employee, spouse and children
• Flexible Spending Accounts (Medical and Dependent Care)
• Mind health support via Modern Health and Headspace
• Company-paid Long Term Disability insurance
• Employee Assistance Program