Agent, Co Inbound Sales

POSITION SUMMARY:

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue, conversion, operational and customer service target month to month.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations

• Applying customer service standards in all guest interactions as defined by the business
• Responsible for maintaining brand standards when handling guest inquiries
• Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times.
• Providing one call resolution on all calls
• Responsible for correctly capturing pertinent information and payments during all interactions with guests
• Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
• Servicing existing reservations according to guest requests and in accordance with existing business rules

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.