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Inbound Customer Service / Call Center Agent
Company | STChealth |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-25 |
Posted at | 8 months ago |
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6038119
- Above all, wow our clients with every interaction!
- Handle inbound service requests (via phone, chat, e-mail or ticket system) from external end users of our software systems, while simultaneously documenting the issues and resolutions within our ticket systemImprove client reference materials by writing and maintaining documentationImprove system performance by identifying and solving problems
- Escalate requests to resolution groups as necessary, monitor the status of open incidents, and ensure clients receive progress updates and confirmation of issue resolution
- Identify problems, research solutions, provide answers to clients and close requests upon resolution
- You can expect to be part of a highly supportive and interactive team environment, where your peers don\'t hesitate to jump in to help whenever needed
- You can expect to feel fulfilled by your job, as you will personally be helping our clients ensure the health of their patients and communities
- You can expect to rely on excellent training and reference materials that will continue to build your job knowledge and industry expertise
- You can expect this job to be fast-paced, as you will be addressing inquiries back-to-back-to-back throughout your day
- You can expect this to be a complex position, as you work with customers in all different states with many different processes and legal requirements
- You can expect to feel inspired by the work we do as a company, and the role we play in addressing the public health needs of the nation
- You have good troubleshooting skills, are willing to dig into issues to find the root cause, and you are committed to seeing issues through to resolution
- You are able to understand software systems and how clients use them
- You have call center customer service experience
- You are able to work an 8-hour shift between the hours of 5am and 6pm Moutanin-Arizona time.
- Bilingual-Spanish an added plus
- You are committed to providing exceptional customer service, and you demonstrate this through tactful, continual and effective oral communications with customers, and by your extensive, clear and timely written documentation of issue statuses and reports
- You are able to provide occasional coverage on holidays and weekends, with advance notice, as needed
- \ Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.
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