Administrative Specialist Jobs

A Healthcare organization with an incredible team-oriented culture and long history of promotions is looking for 3-4 Administrative Specialists!

This position is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician's assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

• Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.

• Performs front desk check-in and check-out functions (may defer complicated scheduling to Administrative Support Specialists as needed).

• Obtains detailed clinical information face-to-face, by telephone or electronically.

• May provide basic information regarding the need for insurance referral(s).

• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.

• Performs independent patient and outside provider call triaging and assists in directing patient flow.

• Serves as a liaison between patient/family/provider.

• Resolves issues directly or ensures appropriate management of calls by others.

• Recognizes emergencies and appropriate responses using standard operating procedures and critical thinking skills.

• May be required to perform other duties as required by the clinical practice support team.

• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.

• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.

• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.

• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.

• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.

• Prepares open and close provider schedules and handles daily schedule changes.

All you need is a great attitude and compassion for others!