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Account Solutions Representative - Texas

Company

Credit Acceptance
Address , , Tx
Employment type FULL_TIME
Salary $16.50 - $18.50 an hour
Expires 2023-07-27
Posted at 10 months ago
Job Description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
  • Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
  • An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
  • A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
  • 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
  • Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
  • Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
  • Flexible scheduling that allows you to pick your own hours on your assigned flex days.
  • Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
  • Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
Account Solutions Representative
What’s In It For You!
Above market pay structure starting at $16.50 - $18.50/hour (based on experience) plus uncapped monthly bonus based on performance.
  • The estimated average bonus target for this position is around $800/month.
  • Paid bi-weekly
  • Annual hourly pay increases based on your performance
Competitive benefits/perks that begin on your first day!
  • Paid time off and paid holidays
  • 401k with employer match
  • Paid training
  • Paid parental time
  • Ongoing training and development
  • Growth opportunities to advance your career
  • Work from home/remote
  • Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!
  • Computer equipment provided (monitors, mouse, keyboard, webcam)
  • Medical, Dental, Vision
  • Tuition reimbursement
When Will You Work?
  • Flexible schedule after training in CST:
  • Mandatory 4 week virtual training Monday through Friday 10am – 7pm CST starting on 07/10/2023
  • Monday: flexible Tuesday: flexible Wednesday: flexible Thursday: off Friday: 1pm-10pm Saturday: 7am – 4pm Sunday: 7am – 4pm
What Will You Do?
You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:
  • Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
  • Create a solution to assist the customer to cancel or stop vehicle repossession
  • Create solutions to assist the customer from becoming further past due and get them current, where possible
You help these customers by:
  • Supporting additional customer service requests
  • Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
  • Ensuring the information that we depend on to contact the customer is up to date
  • Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
  • Professionally and respectfully working with customers to help them bring and keep their account current
What Skills/Experience Are We Looking For?
Must have:
  • High School Diploma
  • High speed internet connection with a minimum of 15mbps download speed
Nice to have:
  • Experience in the finance or automotive industry
  • Previous customer service and/or collection experience in call center environment
  • Experience in any position where you had to demonstrate excellent customer support or persuasive skills
Who We Are…
  • We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
  • We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit
  • Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 8 of the last 9 years!
  • We are an indirect auto finance company who has been in business for over 50 years!
#CACTX
#LI-Remote
#zip
Our Company Values:
To be successful in this role, Team Members need to be:
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Respectful by collaborating and actively listening
  • Direct by effectively communicating and conveying courage
  • Positive by maintaining resiliency and focusing on solutions
Expectations:
  • Attendance as required by department
  • All other duties as assigned
  • Remain compliant with our policies processes and legal guidelines
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.