Account Coordinator Jobs

As an Account Coordinator on the OEM FordDirect Team for Team Velocity, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Director (RADs), Production, OEM and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is a full-time, salaried, remote position headquartered in Herndon, VA. Employee must be located within the Continental U.S. eastern or central time zone preferred, but all welcome to apply.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing.

Responsibilities

• Support Account Management team with additional tasks, as needed
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
• Be a positive, proactive, and productive brand team member
• Participate in and document Client meeting discussions and conference calls
• Work to problem-solve production issues and errors; escalate issues, as needed
• Update and maintain Clients’ Consumer Portal(s)
• Work ahead on client deliverables; what you know in advance, do in advance
• Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Problem solve production issues and resolve in a timely manner
• Assist with resolving Client questions and needs in a timely manner

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Continually seek ways to add value to the Client / Agency relationship
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies

Requirements

• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Agency experience, preferred
• Proficient in Microsoft Office
• A minimum of 0-2 years’ professional experience
• Bachelor's degree in Marketing, Advertising, Communications, or related field
• Must be a critical thinker
• Must be flexible in a fast-paced, ever-changing environment
• Ability to establish priorities and objectives
• Must maintain focus and constructive behavior under pressure
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
• Extremely organized, task and detailed-oriented

Compensation

Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k) matching, wellness, and more. This is a full-time, salaried, remote position headquartered in Herndon, VA. Employee must be located within the Continental U.S. and eastern or central time zone preferred.

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY

Team Velocity is revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.