Email + Sms Account Manager

The Email + SMS Account Manager will be an important member of the Email + SMS team and will report to the Head of Strategy. This position will manage client relationships and outline/implement the strategy, oversee reporting, and builds across client email and SMS channels.

This is an exciting opportunity for candidates who want to grow a stronger understanding of a brand’s marketing mix and manage a team. Working side by side with the design team and copy team, the main objective of this role is to help improve and optimize customer life cycles and help our clients grow profitably.

Responsibilities

• Serve as the primary point of contact and relationship manager for assigned client accounts
• Work closely with the Head of Strategy and creative team to identify trends, share learnings, and recommend new strategies to our clients
• Project coordination for new email triggers, transactional emails, and special projects
• Ability to assist with logic for email + SMS campaigns and automation
• Stay current on email and SMS best practices and industry standards; continuously recommend new approaches, innovative ideas, and/or technologies to deliver on KPIs
• Manage and oversee Email + SMS account strategy, which includes segmentation, list growth, A/B tests, etc.
• Execute and evaluate weekly, monthly, quarterly, and yearly reporting, with thoughtful analysis and recommendations

Qualifications

• Hands-on experience with Klaviyo / Postscript / Attentive
• At least two years of experience in email marketing
• Client relationship management experience
• Excellent interpersonal skills; team player with the ability to communicate well among cross-functional teams
• Ability to think strategically, work independently, and thrive in a fast-paced, collaborative environment
• Experience segmenting email and SMS lists
• At least one year of experience managing Email + SMS accounts and providing strategy
• Excellent communication and analytical skills
• Proactive problem-solver mindset, heavy attention to detail, and flawless execution of all assigned tasks
• Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams

Benefits

• Incredible company culture - we balance freedom with responsibility, are passionate about the impact we make every day, and aim for a consultative, transparent, and communicative approach in both our internal and client relationships
• Diverse and forward-thinking environment
• Health, Dental & Vision (fully covered by Homestead) + 401K plan available + 15 Days PTO (prorated based on start date), plus 8 paid holidays
• Great career growth opportunity