Nursing Account Coordinator Jobs

Description

Have you taken some extended time away from your career in support of family or personal obligations? At Everyday Health Group, we know that career pauses are sometimes the best way for us to support our family and loved ones. After a professional break, it might be daunting or difficult to imagine returning to a daily professional life. We've created the Ziff Davis ReStart Program to make that return more accessible to everyone.

Ziff Davis ReStart is a returnship program hosted by Ziff Davis & Everyday Health Group. Candidates who have taken a professional career hiatus for at least two years will be eligible to apply to this program, subject to other standard hiring conditions and practices by Ziff Davis.

Everyday Health Group (EHG), a division of Ziff Davis, is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

The Account Coordinator role is the primary contact for our transactional clients post sale. This critical role is responsible for developing long term client relationships and providing end to end account management including - ensuring user adoption, providing responsive product support, proactively aligning products with client needs, driving usage across the client portfolio of products, securing high client satisfaction/retention through renewals and timely, accurate fulfillment of client purchased products.

This role is ideal for candidates who enjoy consultative selling, are achievement-orientated and believe in driving customer satisfaction through strong collaboration with clients and internal stakeholders. The ideal candidate is success-driven, fast-paced, works well in a diverse team and enjoys a dynamic and ever-changing environment.

Key Responsibilities

• Drive deliverables from clients on a deadline oriented schedule
• Assist in posting positions and communicating design needs
• Support and collaborate with a team of Account Sales Reps
• Coordinate/collaborate with Account Executives on renewals on larger strategic transactional accounts
• Develop strong, long-lasting relationships with existing clients, to foster trust and understanding of customer’s needs
• Retain and grow sales with existing clients
• Timely, accurate fulfillment of purchased products/services
• Familiar with the healthcare market trends as well as healthcare industry as a whole
• Proactive client communication including upcoming events, updated product features/functionality, monthly reporting and quarterly business reviews
• Primary point of contact for transactional client support and issue resolution
• Proactive client communication and advise to yield best results
• Ensure adoption and usage of the full value of client’s advertising package
• Ensure adoption and usage of the full value of client’s products by delivering a consultative, solution-oriented account management approach

Required Knowledge, Skills And Attributes

• Ability to take on new challenges and are not afraid of learning by self-study
• Advanced ability to communicate professionally and efficiently over the phone and in writing
• Demonstrated history of success in uncovering sales growth within existing clients
• Proactive, friendly, and work well in a deadline driven environment
• Extraordinary attention to detail
• Excellent prioritization skills based on a defined hierarchy of importance and ability to juggle multiple projects at the same time
• Creative and critical thinking skills
• Proficiency in MS Word/Excel/Powerpoint, Salesforce and the Google Suite
• Self-starter with the ability to work independently with minimal supervision
• Able to prioritize workload from multiple clients supporting multiple Account Executives

Required Education And/or Experience

• 2+ years of current sales and/or account management experience or equivalent where a significant portion of compensation is tied to sales/ quota attainment, preferably in the healthcare and/or recruitment/advertising markets.
• Experience with contract execution with executive level decision makers.
• Bachelor’s degree in business, marketing, or related field or equivalent experience required.

Returnship Program Eligibility

You are eligible for this program if you have been out of the workforce for at least 2 years, subject to other standard hiring conditions and practices by Ziff Davis.

Some Examples:

• Took time off to obtain an MBA/PhD (with previous industry experience)
• Impacted job layoff
• Necessary sabbatical from the workforce for personal reasons
• Taking needed time off to provide personal care for a loved one
• Staying home to raise your family
• Wish to return to work after retirement
• Venturing into starting your own business

Our Culture and Values

We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.

Life at Everyday Health

At Everyday Health Group, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

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