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100% Remote Desktop Support Engineer

Company

Summit Human Capital
Address United States
Employment type OTHER
Salary
Category IT Services and IT Consulting
Expires 2024-02-17
Posted at 9 months ago
Job Description
Summit Human Capital is seeking a Level 1 Help Desk Support Technician in Richmond, VA to join our rapidly growing client in the insurance industry. This is a hybrid remote position. This candidate should thrive in a fast-paced, dynamic work environment and possess a passion for supporting multiple clients and end-users with their IT needs. The ideal candidate will meet the following criteria:
Must Have Skills:
  • Experience responding to Tier 1 tickets and supporting end users remotely
  • Microsoft 365 experience
  • 2+ years of Customer Service experience
  • 2-3 Years of proven Desktop Support or Help Desk experience
  • Extensive windows 10 support, hardware, and software troubleshooting experience
Desired:
  • Experience with Active Directory/O365/Intune administration, and/or Jira
  • Any relative certifications or degree including CompTIA A+, Network+, MCSA
  • Familiarly with network troubleshooting
  • Experience with major hardware vendors (Dell, Lenovo, Client)
Responsibilities:
  • Have strong communication with any open incidents and communicate once the issue has been resolved.
  • Troubleshoot and repair/resolve various issues/requests for peripheral devices using ticketing system.
  • Will be the front-line support for end users on problems relating to hardware, software, and peripherals.
  • This person will be working in a fast-paced and customer first environment providing support to company facilities and remote employees nationwide.
  • Add detailed work notes to all assigned tickets until resolved or escalated to another team.