Application Support Engineer (Remote)

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities.  As we continue to grow and become a national brand in consumer financing, we hope you’ll consider us for future career opportunities.

If you are looking to make a meaningful impact in people’s lives by bringing a personal touch to finances, join our team today!

Job Purpose

The Application Support Engineer will join a collaborative team who provides support to professionals on multiple business applications.

Duties And Responsibilities

• Supports the Configuration Management of various Applications within the RMC environment
• Support standard business process on a repeatable schedule
• Participate in the testing process through test review and analysis, test witnessing and certification of software.
• Adhere to standard operating procedures for Release Management, Incident & Change Management
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate.
• Other duties as assigned by Leadership
• This position requires inclusion in a support rotation with other team members
• Provide technical support to project team members.
• Thoroughly troubleshoot incidents for quick resolution with or without vendor interaction
• Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members. Act as technical resource for broad and complex issues.
• Respond to incident tickets by communicating with the end users, gathering data, determining impact and priority of incident then work towards a resolution
• Participate in daily planning meetings (if required) using the Agile Kanban methodology
• Monitor application performance using various tools
• Works directly with Level One Business Support Teams

Minimum Qualifications

• Proficient understanding of code versioning tools like Git, Bit Bucket, etc.
• Experience working with an IT service management solution and following a structured change management process
• Strong in Microsoft SQL Server
• Ability to communicate effectively with end users with strong service orientation
• Must pass drug screen and other pre-employment screenings
• Solid troubleshooting and problem solving experience required
• 2-4 years of software lifecycle development
• Knowledge of MS Office products (Outlook, Word, Excel) is highly suggested
• Strong in development frameworks including .NET, C#, Visual Basic.
• Bachelor’s degree in Computer Science or related field or equivalent experience.

Preferred Qualifications

• Experience working with Loan Management Systems a plus
• Previous experience in consumer finance industry.
• Graduate degree and/or technical certifications.
• Financial Services Background helpful.

Critical Competencies

• Ability to adjust to a rapidly changing work environment.
• Works in a collaborative environment, Self-Organized, Execution Driven, ability to multi-task
• Strong analytical and problem-solving skills.

Working Conditions

This position primarily works in an office environment, sitting at a desk, working on a computer.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.