Technical Support Analyst – Us Remote Jobs in Arkansas

Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience

This role is remote from anywhere in the United States.

Bachelor's degree, or equivalent work experience

Testing experience in IT and UAT.

Experience with functional, end to end, regression, and smoke testing.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Manage reports and data sources in Google Sheets

2-5+ years of experience as an administrative assistant

Excellent written and verbal communication skills

Experience coordinating distributed project teams

Strong problem-solving abilities and initiative

This is a full-time remote position available to individuals in the US or Canada.

Plenty of opportunities for skill-building and shaping the direction of the program

Collaborate with the Customer Success team to understand client needs and manage end-to-end survey projects

Minimum of two years of experience with quantitative research in a professional or academic context

Native-level English proficiency and excellent writing skills

Opportunity to work with a mission-driven startup focused on improving life in cities

Chance to leverage data and technology to tackle real-world challenges

Proven experience collaborating with Fraud, Risk, Compliance Product, and Customer Experience teams

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Partner closely with business leaders to create and enable analytics around how Zip attracts, engages, and retains customers

Proactively identify optimization areas and data-based recommendations for Zip’s business across all business functions

Build and maintain data analytics dashboards and other tools (Alation, Tableau, Amplitude) to answer critical business questions

Bring a strong track record of analytics enablement to companies with a focus on fintech

Develop and maintain information for knowledge base.

2+ years of professional support experience

Strong problem resolution and analytical skills required

Experience with Windows O/S environment along with IIS and SQL may be required.

Hands on, friendly and awesome team to be apart of that offer a high level of respect for one another!

Great resume builder – gain experience with a Fortune 15 company

2+ years of work experience in any field

Excellent verbal and written communication skills with a customer service ethic

A robust desire to learn new skills and grow professionally

Ability to work from home (Quiet environment, reliable power and internet)

Specific knowledge of Windows and other Microsoft products

Previous IT or call center experience

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

B.S. degree in business with a concentration in HR management or similar field, preferred (or equivalent work experience)

Excellent organization and time management skills

Ensure candidate record management and correspondence is up to date, timely, and accurate

Excellent interpersonal skills combined with effective sales abilities.

Create, coordinate, and manage social media postings and employment ad placement

3+ years experience in Human Resources with high-volume candidate sourcing at various levels, using an ATS

Experience with enterprise information security data management - SIEM experience

Programming and scripting skills - proficient knowledge of Powershell

Acknowledge and satisfy inbound customer requests and interact with customers through various mediums

Actively research emerging Indicators of Compromise/Attack, exploits and vulnerabilities with the intent of operationalizing findings to better protect our customers

Excellent troubleshooting and analytical skills, with proven ability to think outside the box

Customer service-oriented with strong written and verbal communication skills

Lightning-fast quotes for a hassle-free experience

Strong analytical and problem-solving skills

Excellent communication and interpersonal abilities

Access to a tech-enabled platform that re-imagines how home insurance and commercial package products are priced and bound

Opportunity to be part of a company that is revolutionizing the insurance industry

Fast-paced and dynamic work environment

Preferred experience in generating senior management level analysis and presentations

Assist in planning system(s) implementation and master data management initiatives

Minimum of 3 years' experience in data analysis

Preferred knowledge of shipboard or warehouse technical spares/inventory operations

Strong attention to detail and analytical skills

Intermediate level knowledge of Access, SQL, and Power BI

Manage a team of inspired Team Leads, supporting them and removing roadblocks

Manage team allocations, people expectations and career development opportunities

At least 5 years experience managing a customer support operation

Experience mentoring and developing people and team leaders

Experience leading a project from concept through to completion

Retirement benefits with employer match

Demonstrated knowledge of American land conservation principles and western land management

Bachelor's degree in Environmental Studies, Wildlife Management, or a related field

Assisting with annual land conservation reporting requirements

Assisting with other duties as assigned by the Real Estate Section Manager

Minimum of two years of related work experience

Experience with Geographic Information Systems and ability to read maps

Strong communication, relationship management, problem solving and documentation skills with attention to detail.

Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus

Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience

Experience with Knowledge-Centre Support (KCS)

Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.

Contributing to and helping maintain knowledge base tool

Excellent analytical, organizational and project management skills with strong communication skills

Bachelor's Degree or equivalent and 5-8+ years related experience; global experience in a medical device or other high-tech environment highly desired

Advanced skills in Excel and other analytics tools with a strong ability to summarize recommendations in PowerPoint presentation format

Prior experience with Payfactors and Workday desired

Provide compensation expertise and support to Compensation, HR Business Partner, and Talent Acquisition teams

Conduct competitive pay assessments and consult with the business on their compensation needs

Prevent duplicate efforts by analyzing incoming case volume for thematic issues and identifying internal knowledge gaps.

At least 2 years’ experience in a Level 0-1 customer service capacity.

Interpersonal communication skills; active listening and customer-care.

Excellent listening skills and the ability to ask probing questions.

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Together we are powering the future of Higher Education

3+ years of project management experience

Professional knowledge and experience using JIRA

Experience facilitating project meetings, requirements gathering and follow-ups

Knowledge gathering requirements and documenting Use Cases

Communicate functional requirements with stakeholders and internal scrum team.

Ensure requirements are understood and approved by stakeholders.

You have excellent organizational skills, attention to detail, and strong ability to multitask.

Proven working experience with 1-3 years in the insurance, customer service, or related field.

Basic math skills are required to understand, analyze, and process payments to service providers.

Experience using video and chat technology (MSTeams & Slack)

Designated quiet work from home space.

Key Responsibilities: (What you'll be asked to do)

• Employee Assistance Program – offers benefits to help you manage daily responsibilities

Experience handling inbound or outbound voice calls

Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred

This position is remote and can be located anywhere in the US.

Each customer interaction focuses around energy efficiency

Each call can be a different utility customer and require a different type of service

- Working knowledge of user experience research and usability testing

- Excellent written and verbal communication and presentation skills

- Working knowledge of Jira preferred

Must to have WalkMe expereince

- Strong sense of visual design

- Ability to engage with engineers, other parts of the business and senior leaders